The legendary Ecuadorian hospitality is fully alive at Hotel Oro Verde. Every single staff member was incredibly polite and prompt, but Edison truly stood out as a highlight of the trip. He was extraordinarily attentive and anticipated our needs before we even had to ask. Thank you, Edison, for your outstanding care and for making our stay feel seamless.

Clean muy limpio el hotel me encanta

Amazing property, tempered pool and tasty breakfast buffet. All staff are kind of persons.

The hotel is very nice and the continental breakfast was great. The people were very nice and helpful. The only thing I didn’t like was I believe the floors in the hotel room didn’t get mopped every day? Please correct me if I am wrong about that.

This hotel was a 5 star caliber. The outdoor pool, the sauna, and Turkish bath were amazing. The staff were superb, attentive to every detail, very respectful, and accommodating to make us feel like we're at home. Rooms are very cleaned and confortable. The food was delicious and the restaurant staff very attentive to our food needs. We will definitely stay here every time we come to Cuenca.

Todo bien, personal atento y amable. Falta un poco de mantenimiento.

Everything was ok

Everything was ok staff are professional

Nuestra estadía en el Hotel Oro Verde Cuenca fue una experiencia que se queda en el corazón. Desde el primer instante sentimos una calidez auténtica, esa sensación de llegar a un lugar donde realmente se preocupan por ti. El hotel es moderno, impecable y hermoso, pero lo que lo hace único es su gente. Quiero agradecer profundamente a Sabrina en el front desk, cuya amabilidad y atención nos hicieron sentir bienvenidos desde el primer segundo. Su forma de recibir, su disposición y su energía positiva transforman la llegada en un momento especial. Y Elian en el comedor… qué ser humano tan atento, amable y colaborador. Cada comida se volvió un momento memorable gracias a su dedicación. Además, el desayuno fue delicioso y enorme, abundante en opciones, fresco y servido con una calidez que solo se encuentra en lugares donde el servicio se vive con pasión. En el Oro Verde no solo descansamos: nos hicieron sentir como reyes. Cada detalle, cada gesto, cada interacción habla de un equipo que ama lo que hace y que entiende lo que significa la verdadera hospitalidad. Ir al Oro Verde de Cuenca es apostar a seguro. Es elegir calidad, cariño y un servicio que se recuerda con una sonrisa. Volveremos, sin duda. Los Sanabria

EL hotel muy bueno, si llegan con carro el parqueo es muy grande, lo que si un punto en contra es que el hotel NO avisa los eventos que tienen y esto hace que los parqueos se colapsen. Si hay estacionamientos para los huespedes reservados pero hay que estar atentos a que puedas llegar a parquear, si no es que ya te hayan bloqueado en doble fila los asistentes al evento. la comida bien habitaciones comodas y silenciosas

Todo estuvo excelente! Realmente, no tengo ninguna queja, disfrute mi estadia mucho en Oro Verde!

Very good facilities and service

Customer service, food, location,clean

El Hotel está viejo, con ubicación regular! Caro para los servicios que ofrece!

Está muy bien ubicado, limpio y la comida muy rica .. gracias

Excellent stay highly recommended

Our stay at the Hotel Oro Verde was truly memorable. The service was impeccable, and the quality of the rooms, the restaurants, and the hotel in general was fabulous. Everyone there was incredibly friendly, and we were truly impressed by the warmth and hospitality of the entire staff. We especially want to highlight three people: first, Sabrina at the front desk made us feel right at home, always attentive and kind, helping us whenever we needed anything. Second, Elian, a young and enterprising team member who was everywhere in the hotel, always providing impeccable service and aspiring to make hospitality his profession. And finally, María José, the front desk manager, who kindly sent some sweets and a soda to our room, making us feel truly special. It was our first time at Oro Verde, but we’ll definitely return to stay there whenever we come back to Cuenca.

Muy bueno

From the moment we walked until we left it was fantastic. The staff was great and many spoke English. The breakfast buffet was one of the best I've had, our dinner at Aruna was very good. My wife and i both loved our massages at the spa. Super safe neighborhood big comfy rooms... stay here:)

Oro Verde is a great hotel chain, but the one in Cuenca always forgets my Expedia VIP benefits and never offers me an upgrade. I have stayed there many times and these benefits have never been offered to me. The other branches round Ecuador have always offered these benefits to me. This is the only complaint I have about Oro Verde Cuenca.