Nice enough place for families. Since most amenities are only available from 9-5, it has much less appeal for a business traveler like me. I would have liked to do a short snorkeling or kayak run in the late afternoon but this was not possible.

Room is clean. Great view

Room is clean with great view.

Cons: We didn't like the FAR walking because our key cards couldn't work at the side gate (we had to walk from Oceana B through a labyrinth including through various floors, to get to the lobby, then outside back towards Oceana B to get to the parking garage--my feet still ache 3 days later). There are no luggage trolleys nor anyone to help with luggage (at least, I didn't see any for the duration of our stay). The "double" beds are super tiny, making sleep and comfort very difficult (a double room can fit 2-3 people, not more). Our necks ached everyday from the uncomfortable, cheap pillows. Pros: Waterpark was great and almost worth all of the above cons. Centrally located, including near Kmart and various eateries. Free parking was nice (although I'd gladly pay for valet to avoid all that walking!). Staff are attentive when you need something (our shower adjuster was broken and they sent maintenance and had it fixed within 2 hours).

Check in almost 1hr, room wasn’t ready

Friendly staff and good service.

Great facility, loved it! Great for kids!

I was shocked by the state of this hotel. The room cleanliness was lacking (stained towels, dirty bath mats), and service was non-existent—requests for basic items like tissues were ignored. The outdoor facilities are in even worse shape. The kayak area looked abandoned; there was no staff, unusable boats were cluttering the water away from the platform, and the canal water was filthy and rotting. The entire property feels old and poorly managed.

Room was clean. Check in & check out went smoothly

The TV never worked, the phone quit working, they didnt clean our room for 2 days, but there was plenty of fun swimming and water activities and the shows were great.

The water park and beach sports are why we stay at the PIC. My kids really loved it. We knew going in that it wasn’t going to be a luxury hotel with five star service, however I was still amazed at the level of difference between PIC and a luxury hotel. Perhaps it’s cultural difference, but in every other country that has a bellperson, that role brings luggages to your room. At the PIC, they were surprised that I expected them to. Also, there’s no longer anyone manning the lagoon for kayaks. Guests have to retrieve their own kayaks so rude guests can just jump the queue if they happen to be standing where guests done kayaking decide to leave their kayak. There is, however, enough staff to man the guardhouse to ensure guests are wearing their bracelets even if they are completely not dressed for water activity as my MIL just wanted to watch her grandchildren play for a bit. And speaking of bracelets, they want you to wear it your whole stay, which we’ve done in the Caribbean, however, those resorts provide real bracelets, not paper ones that are supposed to be disposable, which is what we received from PIC. There’s so much I didn’t like about this hotel, but I’ll be honest, nothing was such a deal breaker that I wouldn’t stay there again just cause my kids loved their pool and kayaking on the beach so much.

Nice view and welcome feel from PIC staff but it was a journey to get to our room which was at Oceania B tower.

Beds are not comfortable

It was a fine hotel but we had to go through a ton of trouble to get our rooms cleaned and new towels. Like hours and constantly having to call the frontdesk. We finally just started throwing all of our towels in the hallway and they were fine with that, they stayed there for a while.

Shops nearby is a plus.

The water park for my toddler was great

Amazing stay! Room had the most amazing view

To old

Great if you have a family of kids. Water park is amazing. Had to call front desk a few times to request towels. Bathroom shower had empty shower dispensers, the shower head also was oddly low. No iron in rooms. Everything else was nice even the buffet.

Room weren’t properly clean, saw bugs in the bed sheets. Lamps weren’t working. Made a complaint to the front desk about the issue. The front desk manager move me and my wife to a better room. This should not happen when we check in the room