We had a very scary experience with the staff. Our room had no deadbolt then we had someone knock and try to get it. Then someone from the front desk call up and ask if I was alone and if the door was locked. Mind you I’m a younger female. I tried to talk to the staff about it via email but it’s been 10 days with no response. Super disappointed in their customer service and lack of safety. DO NOT stay here!

Lovely place in Dakar.

room was just about fine - clean-ish but super rundown. food in the hotel was dire, would recommend checking out other hotels locally or the many great local restaurants in the area some of the staff are very rude, very pushy and make the experience of checking in / using amenities extremely unpleasant

I paid for breakfast and was not included in the reservation

THE STAFF WAS COURTEOUS.

Its average but the food is great

The property is a bit old and location is a bit hard to find and not located in an area where you can go shopping or sightseeing.

Location! Location! We walked to the museum, Marche kermel to shop and visited other properties for lunch and spa. The beach is really nice outside the back door.

Generally the hotel was clean and well located. The rooms are a decent size and the pool is nice. The absence of a gym was a surprise and means I won’t return. The staff were also quite abrupt, almost rude. Breakfast is expensive.

Need a gym

The staff were so lovely and kind and friendly, nothing was too much trouble. The rooms were average but mostly clean and neat. The food was amazing and buying the breakfasts all in was the best decision we made. All in all this is a lovely little hotel which felt very safe and was comfortable, relaxed and friendly.

The property was affordable. The dining options should reflect more traditional foods.

Won’t be going back.

I am a fan of the Novotel at Suvarnabhumi airport in Bangkok so I had high hopes. This is among the most expensive hotels in Dakar yet the food service is cafeteria quality ..not up to restaurant standards ..and yet much more expensive than comparable hotels around Dakar. On arriving I was told my room included breakfast so I had the buffet. At checkout this was denied and they insisted I pay a very inflated price for the buffet I would not have taken if not for the statement of their employee. I complained vigorously but amazingly they would not own up to their own mistake. Do not waste you money at this old tired overpriced hotel with terrible service.

There was a high level event in Dakar this week. Hotel was fully booked by very demanding guests, leaving early and coming back after 8pm. Hotel team was up to the situation and even organise fine music in bar at pool area. Kudos to them! I read complaints on forums, hotel is OK, maybe Dakar is not for you. Great metropolis in making.

I was waiting for a good and space full room that I already book but I get one small room .

I was given the choice to get either a room with carpet or laminated floor, carpet was very old not so clean. That needs to be changed. Laminated floor was pretty new.

The pillow size was cushion size , overall high priced for the room Express lunch and breakfast not worth the room value

Staff were very helpful. Novotel is a well run, clean, western style business hotel in the heart of dakar. Great pool and breakfast.

Where to start. They dont have their own airport transfer. When I asked to arrange they just gave me a local number. No one to carry out your luggage from your car. Took forever to give the room. By the way prices at which I booked at the agent website was different than the prices at the hotel. So they charged me extra. The room they gave me was like stains on WC. Towels lying on the floor. Used paper tissues all over. They changed my room when I blasted on them. Went to the bar. It took 50 mns for a sandwich. And when I decided to go in my room asked the waiter to provide the sandwich there. It took me 3 hours and so many calls to get that sandwich in my room. By the way delivered stale sandwich. Wont recommend this hotel to anyone.