The staff are all friendly! From security to reception, restaurant staff, cafe staff, beach staff, spa staff, room service.. wow, they are very helpful. We really enjoyed our vacation at Novus Jiva, my suggestion is to vacation on weekdays, very satisfying! There is a free shuttle to the beach, the beach is also private. I also salute the chef and baker because all the food is delicious! Nothing is a failure (must try the fried noodles at Serai restaurant, and the cream mushroom pizza is very delicious). We got a free welcome drink at the cafe. Oh yeah, the breads at the cafe are all delicious. Must try the chocolate donuts, cheese bread and the champion is the blueberry cheese bread! The price of the bread is also cheap for a 5-star class. My son played in the game room, similar to a mini t'mez'ne. Oh yeah, the shampoo in the bathroom smells really good, is it for sale hahaha. Thank you so much Novus Jiva Anyer, we will be back for sure :)