Grand Mutiara Hotel Puncak

Explore Grand Mutiara Hotel Puncak
8.3
Very Good
From 505 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.1

Location

8.6

Service and Facilites

8.4

People often mention about Grand Mutiara Hotel Puncak
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Staff Friendliness (42)
Accessibility (41)
Bedroom (38)
Room Space (37)
Check-in/out Time (33)
Bathroom (32)
Ambiance (29)
Hotel Area (29)
Surroundings (27)
Distance to City Center (26)
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Traveler Reviews Grand Mutiara Hotel Puncak

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40
Customer reviews
Ochi A.
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8.8
/10
Reviewed 7 day(s) ago
It's good, but it's a shame the Wi-Fi is slow.
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faneisha m.
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Staycation
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8.2
/10
Reviewed 2 week(s) ago
The ad stated "No breakfast," but underneath it was a note that "This room only includes breakfast." I booked an executive room online, but when I arrived, I was given a VIP room. I booked two rooms; in one, the shower was too hot, while in the other, the hot water didn't work. The room was spacious, with a living room and a smoking area.
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r***a
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Leisure
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8.7
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful, but cleanliness needs to be improved.
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Naila f.
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9.4
/10
Reviewed 3 week(s) ago
Okay, that's great, right?
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u***n
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Staycation
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9.7
/10
Reviewed 7 week(s) ago
The hotel staff is great, everyone is friendly and helpful. Just a suggestion to make the room smell better 😂
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1 people find it helpful
D***S
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Staycation
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7.8
/10
Reviewed 8 week(s) ago
Not really, lots of mosquitoes, insects, ants, and there are stains on the mattress.
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2 people find it helpful
D***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 8 week(s) ago
There were spider webs in the bathroom, hot water came out once, then stopped coming out.
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1 people find it helpful
M***e
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Staycation
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9.1
/10
Reviewed 9 week(s) ago
All good. Stayed here because it's not far from the city center.
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1 people find it helpful
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Nang A.
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8.5
/10
Reviewed 10 week(s) ago
The hotel staff was friendly and the bathroom was clean.
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Abdul A.
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8.5
/10
Reviewed 13 week(s) ago
Accessible car entry point. Convenient for driving with the family. The Wi-Fi connection wouldn't connect. It would be even better if there was a phone to connect to the operator or staff, so if you need anything, you can just call the staff. The pool is affordable, making it great for families. Also, please clean the bathrooms near the pool.
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D***s
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8.2
/10
Reviewed 14 week(s) ago
The hotel itself was quite decent, but the bedsheets were stained with brownish stains, and the bathroom floor was covered in spots of what appears to be mold or something else. The air conditioning was also very dirty, dusty, and it seemed like it hadn't been cleaned often. Please pay attention to the cleanliness of the room, including the mattress, sheets, air conditioning, and bathroom.
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2 people find it helpful
Iponila K.
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Staycation
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8.2
/10
Reviewed 16 week(s) ago
The staff are friendly, the car is washed here, in front of the hotel there are many vendors, there is juice and a stall, the road ahead is a bit of a main road and there is an Indomart across the way.
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1 people find it helpful
M***y
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Transit
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8.2
/10
Reviewed 16 week(s) ago
The hotel staff was very helpful. The location is strategically located on the main road. A standard room for around 200,000 rupiah is pretty good. However, the bathroom was a bit dirty, and you don't get toiletries, so you'll have to bring your own.
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2 people find it helpful
l***a
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Leisure
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9.1
/10
Reviewed 16 week(s) ago
Honestly, it's totally worth it, guys, and I'll be back again because they're so friendly and helpful. Perfect for young couples or small families. It's not far from tourist attractions, too. Cimory is nearby, Riverside is nearby, Taman Safari is nearby, Alam Sunda, Sate Maranggi, and Puncak Pass are still good. The price is very reasonable. The atmosphere is also peaceful and there's plenty of parking. Unfortunately, I don't have any photos because I was so tired.
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2 people find it helpful
a***d
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Leisure
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6.4
/10
Reviewed 20 week(s) ago
The mattress was super hard, making my back hurt. There were no amenities. The floor was full of sand and hadn't been swept.
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2 people find it helpful
faisal r.
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Staycation
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10.0
/10
Reviewed 21 week(s) ago
Roadside location, close to Indomaret, Padang restaurants, and food stalls. Easy access by car and motorcycle. Nice rooms, cool air conditioning, and no traffic jams.
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1 people find it helpful
R***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
The room was clean enough, but the sheets were a bit smelly. The swimming pool was okay. There were plenty of vendors, so you didn't have to worry about finding food. For a budget hotel, it's still okay.
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1 people find it helpful
Verified Traveler
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Leisure
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9.7
/10
Reviewed 22 week(s) ago
The hotel staff were friendly and helpful, bringing towels and using the TV handle to find the right channel. Check-in was also hassle-free. Thank you.
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3 people find it helpful
N***i
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8.1
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly, spacious parking, close to the minimarket, no fear of starving inside because many food vendors enter the hotel area. The only downside is the room I booked was dirty like termites, and the wardrobe I got only had one door, the other one was missing. It's not a problem, it's just unethical, please fix it later.. Then there is no water heater, only given a thermos, and even then the inside is dirty so it's not used, only using the dispenser in front (outside the room). Actually, for the price of 260 it's quite worth it, only the tidiness needs to be improved.
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H***n
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8.2
/10
Reviewed 22 week(s) ago
The staff is communicative, friendly, when I experienced the problem of wrong check-in date, because when booking via app suddenly and in a hurry so I didn't focus on the visit date, and when I was at the reception the staff immediately called here and there for the rescheduling process & directed to reschedule via the app until it was finished, initially given a room on the 2nd floor but I requested for the front 1st floor, without giving any reason the staff already understood & knew because I brought a toddler. For comfort, the room is really okay, cold AC, functional TV, clean bathroom, safe water heater, spacious parking, the minus is that there are many Wi-Fi servers but it's a bit slow, the note is that room 12A has a sliding wardrobe door broken on one side.
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