Overall Ratings & Reviews West Plaza Hotel Malakal

Check in was very easy and they were kind enough to hold my bags until my proper check in time. The first room I was given had some mold in it and a small hole in the bottom of the wall. They were again very kind and switched me to a different room that was very clean. If you get placed on one side of the hotel though you can hear whatever club it is next door very late into the night unfortunately.

STAFF IS ALWAYS VERY HELPFULL AND FREINDLY.

Property is fine for stay of 1 or 2 nights, no amenities for longer stay.

the place is good and good service

Low cost but very nice staff and convenient

Adequate for an overnight given the price for Koror. They picked me up at airport on schedule at 1AM. Pleasant front desk staff. Good AC and good hot water pressure. But, would not recommend for a longer stay. Lumpy bed. Ants in bathroom. Rust and corrosion on metal surfaces... needs some TLC against the effects of tropical climate.

This is a simple property, but very well maintained clean with all basic services. Staff and front desk services were outstanding.

This is a very basic, nothing fancy hotel but it's clean, quiet, everything works and most importantly, it has an extremely friendly and accommodating staff. They went out of their way to take care of us and make sure we had everything we needed. They were also generous with early check-ins and late check-outs. The location on Malakal Island is perfect if you're in Palau for watersports: diving, kayaking or snorkeling as most of the trips leave from close by. There's a number of decent restaurants within short walking distances as well as convenience stores and small markets. If you're on a budget and don't need "resort" luxury, I highly recommend this hotel.

Very easy transfer to live aboard dive boat. The sign was hard to find for the driver.

Good place to stay near the port and dive companies.

Friendly and helpful employees. Excellent guest safety measures. A great value for the money.

Very clean, helpful service, and relatively cheap. But don't expect much. The shower is a little wonky (e.g. the shower head in the second room I rented was mounted in a corner and hard to reach/angle. The room is like a dorm room - functional but drab. I recommend for folks who need a roof over their head but not much more than that.

Good budget option near scuba diving centers and restaurants.

Clean and great for the price

Our stay went really well and nothing to complain about.

Not the most swanky hotel I've stayed at, but perfectly suitable and a quick walk to the dive shop, which is why we were in Palau. Front desk staff was helpful and very friendly, especially with taxis and our lost luggage, and rooms were clean. Kitchen was largely not usable because there was very little in the way of utensils, plates, etc. It would be nice to have a coffee maker in the room.

Extremely clean and the staff alone is the reason we will be coming back, very thoughtful and helpful. They made sure we were up for our 3am flight, helped arrange transportation everywhere, and helped us make reservations for meals while getting us the premiere table for the best views!

Everything was what I expected for a hotel of that calibre.

It was what I expected for a room of that rate. The evening shift staff lady was a bit rude and unhelpful. The daytime staff were great.

Stayed one night after a dive trip. Within walking distance on boat dock. Staff was nice and arranged for airport transfer. Nothing fancy but clean and safe.