The room was nice but a few small issues and tea service was basic. The swimming pool wasn’t that well maintained (a random boat?) and used by children mostly. Overall, a nice place but over-priced.

Booked a presidential cottage but on check-in, we were told that the cottages weren't available to our consternation. Checked into a supposedly another room which was supposedly a presidential suite in the main building. Really disappointing and not what we booked. Room offered was very clean though

This is a beautiful resort hotel. Good for leisure but not so much for business as the rooms are too far from the main lobby and the reception/breakfast area. The rooms are spread across acres of land close to the lake.

The service was ok but some of the basics were missing from the room such as slippers and dressing gowns . One phonecall and the slippers were delivered . But , i didn’t expect a 5 star hotel not to have dressings gowns .

Ok

Generally nice hotel, rooms and great food. However had issue whereby my card was charged three times for same meal. Whilst this was caused by POS, i am disappointed at lack of assistance and contact from hotel to reverse charges.

There were several large stains on the carpet around the bed and they gave us a room facing a noisy parking lot although there were many other rooms available with a better view

We’ll run property with excellent staff management. Every request, especially a phone charging converter was supplied as quick as I asked. This will be my go to when I stay in Uganda

I was very impressed at the service level, scenery and food of the hotel. It is amazing if you are stying in Kampala.

Great space and excellent service. Gift shop on site was never open. The room was large but the walls are paper thin.

Staff were great. Easy check in/check out. Room service was excellent and the property is beautiful. We will be staying here again in the future.

This place is not cheap. The level of service was not commensurate with the price. Beautiful grounds and facility. HOWEVER, they could not find my reservation on arrival (booked through Expedia, I provided confirmation number) and kept us waiting for 30 minutes while they worked it out. Rooms were available so to keep us waiting was needlessly vexatious. The front desk staff blamed Expedia, without taking responsibility for their role. Water pressure in the room was low to the point of having barely a drip for shower. Despite booking for 2 adults, breakfast was included for only one. Just a low level of service that one would expect from a cheaper hotel, not worth the $400 I paid.

On the surface this is a lovely resort. However, rooms are a bit grubby and noise all night from construction. Air conditioning did not work very well.

Great venue for the conference, amazing facilities and great service.

Great staff, great food, good rooms, but weekend nights have to be the worst nights for staying. Multiple events and wedding receptions are held right next to the accommodation residences from 10.00am to 11.00pm. Don't expect a restful day and evening if booking for the weekend.

I didn’t like the fact that room services left plates at my door for more than 3 days. This is so unclean. This is risk for travelers to pickup bugs and cockroaches in their bags and bringing it to their homes .

VEry well run and top class. Managers seem on top of things. At price I paid it was good value. Bathroom, matress, desk, room size, wifi, food quality were all high,. It is however too spead out.Gym and pool were 690 m from my room. some rooms would be even further - and it is somewhat uphill outdoor in heat and rain

This is the last time I will ever stay here. It has gone downhill the last few years and this is the last straw. (Between 2017-2023 I have stayed here 13-15 times and I will never return). The internet was so bad I had to use my own data from Canada - the exact thing happened last year May 2022 when I stayed here and they told me it was because they ‘had a conference’. That is no excuse- they need to buy more data if they have more people on the property. The same excuse was given this time - I’m on a business trip and it’s unacceptable to have no workable Wi-Fi for a hotel that charges this much money. Second, I had booked an upgraded room from the standard room and when I looked at it it was on the ground floor and the screen was broken and the room had a very strong smell of cockroach/ pesticide spray. I asked for a second floor room and was told I would need to pay an extra $110 a night! To not be in a room with a broken screen and terrible smell! Unbelievable. Third, everything feels cheap and falling apart. The shower this morning had no water and then no hot water for half an hour. If it was a cheaper place I would understand but at this price point you actually need to work to keep the place acceptable. When I first stayed here there was matching toiletries with an African brand - now it’s all mismatched with many in what looks like a blank toothpaste tube with just the word shampoo. This is not acceptable at this price point. I will be moving to stay at Latitude next

They made my parents visit a painful one. I booked for my parents to stay there and I paid the airport shuttle and we had to remind them to pick them up and when they checked out they tried to scam them and charge them again a 53$! They thought they were going to pay because of the rush of checking out! Fortunately I took a picture and I had the bank proof!! You are scammers!! No slippers in the room and my dad had to pay a 20 000 Ugandan shilling for slippers! I celebrated my birthday over there and forgot my phone at the security point bucket at the hotel entrance and it got stolen,we are all convinced after the shuttle issue that it was stolen there! And the location phone is showing last seen there! We spent a lot on birthday and my dad wanted to enjoy the birthday celebration and asked to put the bill on the room and he would pay later and they made it an issue saying he could leave without paying as his room was paid in advance,yes because a important person from another country is going to leave without paying a miserable 250$!! The only decent person in that hotel was Samuel the server!! He treated us well and his service was amazing. The management is disorganised and they are crooked!! All scammers!! I will not recommend this hotel to anyone! If you choose to book,take pictures of every receipt as the wifi too may not allow you to check your bank account statements!

Lush resort with relaxing spa and beautifully decorated rooms with crisp sheets luxe amenities. Dining on the terrace was enhanced by a wide array of international offerings. Staff was welcoming, courteous and helpful.