Overall Ratings & Reviews Portola Grand Renggali Hotel

The room wasn't very clean. It was cramped. There were stains and hair on the mattress, even though I chose a deluxe room.

The hotel is like a hotel that is not maintained. It's dirty everywhere, the room also smells and it's not clean. Please improve it. It's such a shame.

The hotel staff were very friendly, very helpful when we had difficulty checking in.

Actually the staff was amazing one thing that made me disappointed was the room at first we booked a superior queen room but had to transfer two times because the room was dirty and lots of ants toilet is dirty as well and bed sheets ate stained. Then we decided to upgrade our room to a deluxe queen room bit better but still had ants in the room and bathroom needs renovation tried to order room service but the phone was not working so had to message reception thru online. Amazing staff only the room was dirty and needs to be maintained properly

Best view, best experience. Can't wait to stay here again ☺️

The service from the receptionist to the service at breakfast time is very good. The staff is friendly, smiling, and quick when we ask for help. Will stay here again, satisfying.

The best hotel breakfast in Takengon, very varied. Entertainment on TV is also varied. Wi-Fi is very fast. But some parts of the room still need repair. The curtains are torn, towels have faded to other colors, soap/shampoo equipment is incomplete.

Nice hotel and beautiful view.

The hotel is strategically located on the edge of the lake. The view from the hotel to the lake is very nice. The hotel building consists of 2 buildings. The old building and the new building

The best hotel in Takengon, spacious, comfortable, and beautiful views that other hotels don't have..thank you Renggali

the location of the hotel is interesting... only the restaurant service is very slow

The sheets and blankets were stained, the wifi didn't reach the room. The bathroom was broken, the water overflowed, there was a lot of dirt and it smelled. Until now, I haven't received any compensation from this hotel. Quite disappointed to be honest.

The staff are very friendly, the service is fast, suitable for all groups, especially with family, the hotel area is also spacious, there are many beautiful views, the best in short

The dirtiest hotel in the world perhaps, with a squeaky toilet, squeaky windows, squeaky walls. How could you possibly tell a human to stay in a place like that. When you enter the room, you get goosebumps and feel nauseous because it's so dirty. Don't book this hotel, it's a scam.

Situated on the shores of Laut Tawar Lake with stunning views, Grand Renggali Hotel Takengon offers the perfect blend of modern comfort and rural natural beauty. This hotel is an ideal choice for those who want to escape the hustle and bustle of the city and enjoy a refreshing, serene atmosphere. Step into the beautifully designed rooms of Grand Renggali Hotel, equipped with a variety of facilities to ensure your comfort. Enjoy the beautiful view of Laut Tawar Lake from your balcony or window, feel the cool mountain air, and find true peace. Grand Renggali Hotel Takengon is the right choice for those who are looking for tranquility, comfort, and natural beauty in one place, with friendly service and complete facilities. However, on our last visit we were a little disappointed because the room and bathroom facilities were not ready even though it was 3 hours overtime from the check-in schedule. This was also experienced by several other guests besides us. According to the information we received, this was due to several room service staff who resigned coinciding with the peak holiday season. This should be a concern and can be anticipated by management so that the hotel's reputation is maintained.

A bit worried about staying here after seeing other reviews but thank God the place is nice, the room is spacious and the atmosphere is calm It's really worth it for me with a standard price to get facilities like this # could be an option if I go to Takengon again 🥰😍

Very nice and comfortable with family

The view is good, the staff is also friendly

The hotel staff is nice and friendly, the location is also good.

The hotel exterior, lay out & ambiance are great. I also tried restaurant and meals are good with plenty options. The only downside are the room/bathroom's interior & layout were not designed properly and the worst thing was the water clogged and spilled all over the place. I hope all can be addressed seriously, then I'll give another chance to stay here.