Di
Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We stayed at Geronimo Guest House Belém for 2 nights. It is located very close to Jerónimos Monastery and other attractions we wanted to visit. Very convenient. Our room was beautifully decorated and very clean. We really like this hotel. We encountered a little glitch when we arrived. Due to communication problems we did not receive the email the manager Ricardo sent and didn't know how to get in (they don't have a staffed front desk). Tried to call but got no answer. It was a 20 minutes of panic in the summer heat. Eventually someone came out and we were able to get in with the owner Jorge. He took us to the room and it was all smooth after. Jorge was very helpful. The next day Ricardo came over and apologizad many times and even bought a box of Pasteis de Belém egg tarts to show his sincerity. We were really touched. I recommend this hotel.
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