7.8
Pleasant
From 8 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

7.3

Location

8.2

Service and Facilites

8.5

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Traveler Reviews Zen Riverside Hotel & Residences

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Customer reviews
Nguyen H. O. T.
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8.8
/10
Reviewed 43 week(s) ago
The best hotel in this area, rooms have washing machine, kitchen, amenities like mini apartment, suitable for those who work long term in Hai Phong. About 8km from the airport, if you go during the day, there will be a bit of traffic jam
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1 people find it helpful
Dinh T. A.
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6.9
/10
Reviewed 154 week(s) ago
Mưa mà không có bác bảo vệ nào ra đón, bữa sáng không phải buffet mà là bánh cuốn
1 people find it helpful
Nguyen T. T.
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6.6
/10
Reviewed 164 week(s) ago
Sound insulation is too poor. We couldn't sleep all night because the room next door didn't have anything for breakfast. The bed was hard and plastic
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Quan N. H.
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9.7
/10
Reviewed 181 week(s) ago
Quality hotel, enthusiastic service staff. Rooms are suitable for the price
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Nguyen H. Q.
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9.7
/10
Reviewed 185 week(s) ago
The hotel is equipped with extremely comfortable facilities, worthy of a 3-star accommodation
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Pham T. L.
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Business
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6.0
/10
Reviewed 301 week(s) ago
Although the room is very nice, but the furniture in the room is not complete, not suitable for 4 * hotel from toothbrush, toothpaste, razor, towel ... In addition, the hair dryer is a separate machine, Right next to the washbasin in WC will pose a safety risk for guests. Besides, buffet breakfast too little food and choice. The hotel needs to improve more to match the 4 * hotel. Best regards!
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Accommodation's Reply
03 Dec 2019
Dear Mr. Lợi, Zen Riverside Hotel & Residences is grateful for his feedback and contributions. Listening to his valuable suggestions, the hotel will try to improve the service quality to be better and better, as well as closer to the customers' expectations. Zen looks forward to welcoming him next time with the best changes. Have a good day. Zen Team.
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