Friendly staff , nice location , comfortable bed and clean room

Rooms were great, location very close to everything.

Excellent in every way.

Clean room, very close to the downtown area

Atención excelente, muy limpio y muy cerca del centro, excelente ubicación

No había agua caliente en el hotel :(

Excellent service mais petit problème de disponibilité d’eau pour la salle de toilette

Staff was amazing, the bed was comfy as well as the room was very clean. The rooftop bar was stunning. Fabulous views. Definitely staying here again next time we are in Puebla.

The staff was ok and the exterior areas of the hotel were well maintained. My room was spacious, but it had a strong smell of cleaning products and chlorine. The shower never got warmer than lukewarm, also there were no extra blankets available for the night. Additionally, my room had no outside windows, which would have been important to know at the time of booking. On the morning of checkout, the Wi‑Fi wasn’t working; the TV displayed a message saying it hadn’t been paid, and as a result, the service was unavailable.

We loved the locations of this hotel! The room was nice, clean and big!

We enjoyed this hotel. It was close to Centro, great staff and a comfortable room. It was all we needed for our visit to Puebla!

Clean rooms, friendly and helpful staff, SUPER comfy beds.

Bathrooms are a bit small.

Amazing place

The staff was very helpful. The room was clean but

This hotel is nice, everyone nice, luxury style room. Great location. Only problem is that the water for tub is barely warm, so it’s impossible to take a bath, it’s very odd, by the time you fill the bathtub, it’s cold again, which was a let down because I waited all week for that bathtub moment, and they have a coffee maker in the room but provide no coffee for it which is confusing. Other than that, it was okay stay.

Clean room. Excellent location. Free parking

El personal siempre estuvo atento y disponible, las habitaciones son tal como las imágenes, muy bonitas y cómodas al igual que el baño, el aire acondicionado hacía sentir muy agradable la habitación a pesar del frio exterior y siempre estuvo disponible el agua caliente, además la ubicación es excelente a unos pasos del zócalo con muchas cosas cerca caminando, una zona muy segura y tranquila

Clean room. Staff was very helpful. Restaurant was also great, the room service was neat. There were some nights were it was kinda noisy, but overall the stay was pleasant. They might want to reconsider the amenities quality because the soap wasn't that good. However, its not a big deal. The hotel is great and location is a plus. I highly recommend it.

Buena ubicacion. Limpio