We scheduled for an airport shuttle. After checking out, we enquired about the shuttle, Aya the receptionist said the car and driver were outside . Stood outside for a while, no driver, we went back inside, she said the driver was coming, after however long this was (probably 20 minutes) we were told that there was No fuel in the car and so they need to go buy fuel. We asked how long, she said maybe ten minutes. From the lack of interest, we decided to order a ride (yango) to take us to the airport. Secondly, I didn’t have t roll in my room for two days. I stayed for three. On my last day my key card wasn’t working, I went down for the same Aya to activate it, she said she had, only to go back upstairs and it wasn’t done. I needed to go back downstairs luckily I met a member of staff who opened the doors for me and took my key downstairs to get it reactivated

Helpful staff. Easy check in and check out. Parking a bit difficult. Gym room needs better AC. Very clean room. Bathroom well furnished. Breakfast is excellent.

I pay king bed double rooms they give me 2 twin beds and my room was not the room I paid for it

The food was so delicious,,,good customer service,,, the room was so clean I really enjoyed my stay..

I do not like to add bad reviews but I booked this hotel whose rate was more expensive than similar hotels in the area because it offered free airport shuttle although despite confirming my flight details in advance twice with the reception desk, there was no body to pick me up on arrival. So I had to get a taxi and pay extra USD 45 for the ride, so my stay was quite more expensive than expected and I felt very disappointed with the service received.

Très bon dans l'ensemble. Un personnel amical et un service personnalisé.

Ivotel has done some great upgrades to the rooms, they are well sized and comfortable. The breakfast is more than adequate with all the options that you might like. I was on the 9th floor and although this provided a great view the Wifi/Internet connectivity was poor to non existent and there were more than one or two cockroach's in the room.

Impressive accommodation but they were renovating; and the noise was a disturbance when they’re working but apart from that it was a fun stay

Not recommended, as no support from staff, ac was making noise for all days during my stay and no response from reception, even can not able to make call to reception from room. Water from bathroom comes put while taking bath

Excellent staffs

The staff was very professional

Great place to stay. Loved the breakfast and dining options. Very quiet room, clean amenities. Liked the room layout. Only couple reasons why I didn't give a 5/5 are that room service is not complimentary (had to pay 1,000 xof), and an attitude from the male receptionist I asked a question to in the evening. I would recommend

Moderately priced in comparison, but rooms don’t feel like a hotel.

great

Very nice hotel, great location, lovely room. Staff super helpful and friendly. Would have liked a hair dryer in the bathroom.

Bas internet, impossible to work Restaurant and breakfearst not amazing It’s 3 start and a 4 starts

Room condition is overall OK, but WIFI in the room didn't work at all. It is very fatal problem. (Near reception, WIFI was available.) Hot water machine didn't work well..

Great location and nice crew of staff

Except for the repair noise I experienced from the floor above during my most recent visit in September, the conditions and staff service at the hotel were excellent.

They are very nice people especially the guy at the restaurant Yapi…he was so nice