There were a lot of things that went wrong with our visit. I arrived in a taxi with another family and we received our wristbands at the gate without instructions as to which room belonged to each family, so we found out when we guessed incorrectly as the wristband provided didn't work for the respective room. Then everything about the property depended on accessing an app we couldn't download, so we had difficulty navigating the property and making reservations. We tried to make reservations at a restaurant for dinner at 7pm and were told to return at 7pm, when we did there was no availability till 8pm. We enjoyed the water park and there was a lot we probably didn't explore, but because we didn't have access to the app, it was difficult to take advantage of everything offered. At the price we paid, we found the experience disappointing.

We stayed in a 2 bedroom room. The room had a really strong smell upon entering. There was no air conditioning. The carpets looked dirty. The showers also not clean. There was no shampoo or body wash in the shower.

Every visit to Disneyland and Disney world thru my life has been magical until this one. We rented a 3 room apartment. We called ahead of time asking if we could drop our luggage off early morning and head straight to park. No problem we were told. We arrived by car service to hotel and hotel wouldn't let car service or us into park because reception wasn't open until 11. Security yelled at us for 45 minutes and finally they allowed us into drop luggage in a security office. We take shuttle to Disney and can't get in for extra hour bc weren't provided magic band. Disney park helped giving us 3/5 bc they contacted someone and showed reservation was for 3. We called expedia and spent hour with them sorting that hotel messed up reservation but now fixed. So I call hotel to ask if luggage can be brought to room. Thus time I'm told there isn't any reservations for us. I get hung up on 3x. I call emergency number and reception continuously for hrs. I use whatsapp contact and get ahold of housekeeping who tries to help. She has reception call. Reception says all fixed now and security will have luggage and keys when we return after show. We take uber home and security again won't let us in. He makes uber leave us at gate. We argue hr. He finally gives us 3 passes and says we can get bags in morning. We need bags for selves and kids so argue longer. Finally at 130 we have a room. Hotel staff ruined our Disney Paris park day bc all day on phone dealing with problems

Good family vacation stay away

Worn down dirty property, in a very poor condition very dirty poorly cleaned. Pool wasn't particularly great with lots closed and to busy. Not disability friendly we arrived by taxi and had to walk 10 minutes down to the centre with luggage with no other option available. Our apartment was on the 1st floor and the lift on every block we went past was out of order. Seemingly long term as they all had the same tired signage stuck to the doors Lock on the door was broken and you could just push hard and it opens, the safety chain was ripped off the door frame. The shower was covered in gunge /old shower gel ( over the clothes dryer). The kitchen fridge was badly installed causing the whole unit to vibrate and buzz loudly. The toilet doesn't stop filling which is loud through the night. We were looking forward to our stay but it was disappointing my partner has a disability and struggles to walk long distances/ stairs. There should be better access on arrival/ departure for people with access needs. Our booking was room only, however upon arrival we were given disney cards they insisted that they were 2 day 2 park tickets that we had brought. We had to sign for these, so we changed our plan for the Last day to go back to disney (we stayed at disney earlier in our trip) after a taxi ride over it established that the tickets were not active and the information from villages de nature was incorrect leading us to having to pay for more tickets.

Fantastic plenty to do and enjoy

Booked this as a one day/night trip just to have a break from dlp. Unfortunately all children's activities on site were not open as not busy which was very unfortunate as we only had the pool and bowling.

a lot of fun for the whole family bit far from Paris, but an excellent connection to Disneyland

We arrived at 2:52 and were told that we could not enter because check in was 3pm... check out is at 10am so really rather early, we thought this would be due to how many rooms there are to clean. Until we arrived at our room and realised that no cleaning had taken place... at all. There was a sherbert lemon stuck to the middle of the wooden floor rather obviously even to the untrained eye. And a subtle tool box on the table where someone had left a frying pan mid way through replacing the handle for it. This was rather strange. What else is strange is that we had planned to spend the next day making the most of the facilities around the park.. unfortunately very few things are open before 3pm, meaning that when we got up at 10pm our activities were limited to, walking around the lake, or walking around the supermarket, I had imagined this place was going to be something similar to centre parcs, but it is seriously sub standard in comparison. We walked all the way across the ‘village’ to play crazy Golf and the kiosk was closed, we then walked to the next nearest kiosk and the man said he had the golf clubs, but no golf balls, to get Golf balls we needed to go back to the main reception. A 10 minute walk away... Congrats whoever came up with that idea... genius. We waited for the shuttle bus and when it finally did arrive the bus driver drove straight past us shouting ‘FULLLLL’... The concept of this place is great, the delivery, not so great, save your money, go to Mexico

The apartment looked lovely, but I don’t think the bedding had been changed as it smelt a bit. Other than that it was really nice. But they could clean the outside areas and maintain it a bit better. Overall the resort is lovely, especially the water park.

The aqua lagoon was the best part of the property. It was handicap accessible. It wasn’t any staff to show you to your room. Navigating the property was difficult. Elevators were too small. If was difficult getting luggage to your room. I couldn’t figure out how to work the stove. Trash cans out side the rooms were full at all times. Causing guest to put trash on the ground outside. It was lots of dust and spider webs inside the rooms on the ceilings. Lighting at night on the property was horrible you needed a flashlight to get around at night.

Communication was poor. No English speaking staff. No toilet tissues in the bathroom. It was a very disappointing time.

Communication and organisation was poor. Access very unclear those arriving by taxi. One member of staff was very patronising

Very nice setup in the nature. Good facilities. Some of the Staff are rude. Not very clean rooms on arrival. Common areas not clean. It could be an excellent resort if they train some of their staff to be more welcoming and friendly

We really enjoyed our stay but word of warning - when booking through 3rd party sites e.g. hotels.com, you won't be able to access the villages nature app to arrange activities etc. in advance. Also, we were given the wrong room type (we booked an apartment with 3 rooms and only got 2), however hotels.com did refund the difference. The place is beautiful and pools amazing. While a stay is expensive, it worked out better value for money than getting day passes.

Het park is er mooi, helaas was ons appartement wat verwaarloosd. De plinten zaten los, de kastjes hingen scheef en vielen bijna uit de keuken. Ook miste onze badstop. Hiervoor hebben we gebeld en kwamen ze een uurtje later er een brengen.

Överraskande trevliga restauranger och bra butiker. Massor att göra för barn i olika åldrar. Fint och kul vattenland. Överlag en fin by med integrerad natur. Minus var svårt att hitta, dåligt skyltat till entré och reception. Omöjligt ringa hotellet.

Super séjour

J’ai réservé un appartement face au lac avec ma femme et ma fille qui a des difficultés à marcher nous étions dans un endroit horrible je suis très déçu

Hébergement prénium propre et spacieux. Très beau. Matelas hyper confortables. Le seul hic on a entendu des Anglais à 9h30 rentrer dans l'hébergement. Erreur d'activition des bracelets, souci de communication ?!?!?