Josh Reid
2.0
/10
Reviewed 14 week(s) ago
The hotel is in a great location, very convenient for exploring Salamanca.
The design of the hotel is nice and stylish while keeping the historic features. Now onto the negatives,
I booked online about a week before the stay, and in total I received 19 automatic emails and 8 text message which was annoying.
The hotel totally lacked the personal touch. There was nobody present, I used the “24 hour” WhatsApp to ask for help with the broken WIFI and nobody acknowledged or replied (the one time I wanted them to contact us!
We stayed in room 007 which was in the courtyard. The building is clad in a metal material so the mobile signal inside is very poor meaning WiFi was crucial.
There was no coffee in the room only tea sachets. And the mugs were not cleaned between the two nights when our room was serviced.
There was a water feature right outside our room that dried up but continued to run so the noise from this was also frustrating.
The air conditioning in the room did not work, the temperature was getting weirdly getting hotter.
Obviously we could have normally asked for help from reception for these issues, but the emergency number did not reply.
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