Overall Ratings & Reviews Fairfield Inn & Suites by Marriott Birmingham Downtown

They canceled my room after 12. And left me stranded in downtown Birmingham over nite cause everyehefe was full

The staff is nice, very polite. We found a crack pipe under the bed. The mattress’s had big stains, walls were all scuffed up with marks and overall it wasn’t very clean. I’ve been a cop for 9 years and I took the glass crack pipe to the front desk and showed her and all I got was “oh wow”. Having a crack pipe in a room with your two small children isn’t the safest environment or most welcoming. We could have got provided another room, discount on the room anything other than “oh wow”. I will not ever be staying here again or recommending it to anyone.

Friendly and very helpful staff

Walkable for our needs during our stay. Close to dining options. Friendly staff. Valet parking.

The room was comfy and more spacious than most hotels for an overnight stay. The bed was the most comfortable I’ve slept in during a hotel stay. Fairfield downtown Birmingham is so convenient to many downtown venues. If we should visit again, we will definitely stay here!

Stayed for a dance competition and really enjoyed this hotel

The room was very noisy. The air conditioning was so loud. The outside noise was terrible it was like you were at the Indy 500. And we were on the 6th floor

This was a great place to stay !

I was traveling from Georgia to Birmingham, unfortunately, there was a state of emergency issued in Georgia, and also a state of emergency issued in Alabama the two days I was traveling due to impending storms and tornadoes ( A storm that is so far has killed 36 people mind you) The hotel refused to refund my nonrefundable rate, even due to the state of emergency! Hotels.com was great. They directly called the hotel for me to see if they would waive the fee, the hotel manager said no. I spoke with Marriott Bonvoy directly. They said they could not believe they were not refunding me, but they were an individual franchise so there was not much they could do. The hotel manager. Brittany was supposed to call me back, but I have yet to hear from her.

Decent stay. Complications with the air conditioning

The propeety was quiet and the restraunt in the sister hitel was very good. The staff was welcoming and so nice as were the valet attedance.

When I first checked in the person helping me was either new or had absolutely zero idea how to check people in. She wanted to confirm payment for my reservation and I showed her my reservation booked through this site and she still ran my card for the full amount for a second time. After a lot of waiting and confusion, the manager took care of that pending charge. Upon checking out I was able to speak with the manager and she was extremely helpful. The location was not terrible, but the facility is a little rundown. The room seemed clean, but I really did not enjoy my stay and I checked out early.

Everything was great! We had a wonderful stay. I would recommend this place to anyone looking for a nice getaway.

Comfortable bed and big room

The stay was great. The only thing that was wrong was our Kerig didn't work. Other than that, it was great.

Great place to stay

People who stay here must know that there is no onsite parking unless a valet does it, for 35 per night, and that nearby public parking is 20 per night, unless you park on the street'

Although the service staff was exceedingly friendly, the hotel condition is TERRIBLE. None of the items you would expect in any chain hotel were not included. NO CLOSETS in the rooms - a flimsy wardrobe bolted to the wall like 5 inches wide, with NO HANGERS. NO full length mirror. If you want to plug in your electronics,ONLY ONE plug, and not near the bed. I was unable to use a medically necessary CPAP machine. Plug in bathroom didn't work. No blow dryer, and when I called for one, the replacement provided also didn't work. Got one on the third try but had to use it without a mirror in the room. The parking on the Expedia site indicated $15 per night self park - but in reality only valet parking at $35 per night! Parking not on the hotel property is a scary, dark lot across the street with no clear instructions of how to pay. Asked multiple times to speak to a manager, and never heard anything. No manager on the property all weekend. I posted a complain on Marriott Bonvoy where I am a platinum member, and no action taken. When I called Marriott, they said I had to deal directly with the property. Called the property 5 times over 2 days to get to front desk to ask for manager, and never managed to reach a human being. This experience has dramatically reduced my impression of Marriott. AVOID THIS HOTEL

Everything was good, not enough closet space, lighting, and one chair in the room, had to sit on the bed to eat dinner.

customer service was great