Dear Mr. Muhammad, Thank you very much for taking the time to write a positive review for Grand Viz Megamas Manado Hotel. We are very pleased to hear that the convenient location and accessibility of the hotel made your stay comfortable. Your review encourages us to continue striving for the best service and facilities. We hope to welcome you back in the future. Sincerely, Adri Yongi Wala, General Manager, Grand Viz Megamas Manado Hotel Group

Dear Mr. Reyn, We sincerely thank you for your kind compliments and positive feedback regarding Grand Viz Megamas Manado Hotel. We are delighted to hear that you had a memorable stay and received friendly service from all of our staff. The warmth and comfort of every guest is our greatest pride. We hope to welcome you back to our hotel again. Sincerely, Adri Yongi Wala, General Manager, Grand Viz Megamas Manado Hotel

Dear Veronica, Thank you so much for your excellent review and rating of Grand Viz Megamas Manado Hotel. We are delighted to hear that you were impressed with the friendliness of our staff, the cleanliness of your rooms, and the deliciousness of all the dishes we served. Your compliments are a great inspiration to our entire team to continue providing the best service. We hope to welcome you back again on your next visit. Sincerely, Adri Yongi Wala, General Manager, Grand Viz Megamas Manado Hotel Group

Dear Valued Customer, Thank you very much for taking the time to write a positive review for Grand Whiz Megamas Manado. We are delighted to hear that you enjoyed our excellent central location and the food we served. Your review encourages us to continue maintaining the highest quality service and cuisine. We hope to welcome you back again in the future. Sincerely, Adri Yongki Wala, General Manager, Group of Restaurants

Dear Stella, Thank you very much for your review and compliments on the Grand Viz Megamas Manado Hotel. We are delighted to hear that you enjoyed the ocean-view room we provided for you. Your satisfaction and comfort are our top priority. We hope to welcome you back again in the future. Sincerely, Adri Yongi Wala, General Manager, Grand Viz Megamas Manado Hotel Group

Dear Mrs. Grace, . Thank you for taking the time to share your experience regarding your stay at Grand Whiz Megamas Manado. We sincerely apologize for the inconvenience and frustration caused by the mismatch in room details on the booking platform. . We fully understand your disappointment regarding privacy and having to pay an additional charge to upgrade to a room with an outside view. Your feedback is extremely important to us, and our team is currently coordinating with the platform provider to review and update our room descriptions to ensure all details are clear and accurate for our prospective guests. . We truly value your honest feedback as it helps us improve our communication and service. We hope to have another opportunity to welcome you back in the future and provide you with a much seamless and enjoyable experience. . Warm regards, Adri Yongki Wala Cluster General Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay at Grand Viz Megamas Manado. We apologize for the inconvenience caused by the lack of carpeting and the discovery of cigarette ash in your room. This is important to us, and we have forwarded this matter directly to our housekeeping team to improve our cleanliness standards and room preparation to prevent such incidents from happening again. We greatly appreciate your feedback, which forms the basis for our improvement assessment. We sincerely hope to have the opportunity to welcome you back again for an even better and more comfortable stay. Sincerely, Adri Yongi Wala, General Manager, Grand Viz Megamas Manado Hotel Group

Dear Max, Thank you very much for taking the time to share your valuable feedback about Grand Viz Megamas (Manado) Hotel. We are delighted to hear that you enjoyed the cleanliness of the hotel, the beautiful ocean view from the city center, and the lunch buffet. We appreciate your compliments. We will continue to strive to provide the best service and facilities to all our guests. We hope to welcome you back again. Thank you. Adri Yongki Wala, General Manager and Hotel Manager

Dear Valued Guest, Thank you very much for your stay at Megamus Grand Vis Hotel in Manado. We are pleased that you enjoyed your stay. However, we apologize for the inconvenience caused by the items you left in the refrigerator and the malfunction of the hotel's telephone system. Our housekeeping team has properly collected all lost and found items in accordance with our lost and found policy. Please contact us via message or the hotel's official phone number. We will be happy to assist you in locating and returning your lost items. Regarding the telephone system malfunction, we have informed our technical team and they are working to resolve it as soon as possible. We look forward to welcoming you back in the future and will strive to provide even better quality service. Thank you again. Sincerely, Adri Yongi Wala, General Manager, Megamus Grand Vis Hotel Group

Dear Valued Guest, Thank you very much for your review and positive rating of Grand Whiz Megamas Manado. We are delighted to hear that you were impressed with the service and friendliness of all our staff. This review is a great motivation for us to continue providing the best service. We hope to welcome you back again in the future. Sincerely, Adri Yongki Wala, General Manager, Grand Whiz Megamas Manado.

Dear Valued Guest, Thank you very much for your excellent review and compliments on Grand Viz Megamas Manado Hotel. We are delighted to hear that you were impressed with the hotel's cleanliness, luxurious atmosphere, and the friendliness of all the staff. Your compliments are a great motivation for us to continue maintaining the highest standards of service. We hope to welcome you back again in the future. Sincerely, Adri Yongi Wala, General Manager, Grand Viz Megamas Manado Hotel Group

Dear Mr. Agus, Thank you very much for your positive review and appreciation of Grand Viz Megamas Manado Hotel. We are delighted to hear that you enjoyed our hotel's location, close to shopping malls, restaurants, and recreational facilities. Your review encourages us to continue striving to maintain the highest standards of comfort and service. We hope to welcome you back again in the future. Sincerely, Adri Yongi Wala, General Manager, Grand Viz Megamas Manado Hotel Group

Dear Ms. Sylvia, Thank you so much for your excellent review and feedback about Grand Viz Megamas Manado Hotel. We are delighted to hear that you were impressed with our friendly service, the quick check-in and check-out process, and the convenient location in the Megamas area, which provides easy access to restaurants and shopping. Your compliments are a great motivation for our entire team to continue striving to provide the best possible experience. We look forward to welcoming you back on your next visit. Sincerely, Adri Yongi Wala, Group General Manager

Dear Mr. Anki, Thank you for taking the time to review your stay at Grand Whiz Megamas Manado. We are pleased to hear that you were satisfied with your overall stay. However, we apologize for the inconvenience you experienced regarding the noise in your room. Your feedback on room soundproofing has been noted and will be taken into consideration for improving the comfort of all our guests. We greatly appreciate any feedback you provide as information for future improvements. We hope to welcome you back to Grand Whiz Megamas Manado for an even more comfortable stay on your next visit. Sincerely, *Adri Yongki Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Grand Viz Megamas Manado. We apologize that some aspects of your stay did not meet your expectations. We are sorry for the inconvenience you experienced regarding the soundproofing of the room, the position of the windows facing the surrounding area, and the design of the bathroom with a bathtub that may not have suited your needs. We have taken all your feedback into consideration and will use it as information for management to improve the comfort of our facilities and the guest experience. We understand your comments regarding the price, and we remain committed to providing services and facilities that are worth the price we offer. Thank you for your valuable feedback. We hope to welcome you back to Grand Viz Megamas Manado and provide you with a better stay experience in the future. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Viz Megamas Manado. We are delighted to hear that you enjoyed the hotel's atmosphere and appreciated its central location, which allowed you easy access to various restaurants around the hotel. Your compliments motivate us to continue providing the best service and creating memorable stays for all our guests. We look forward to welcoming you back to Grand Viz Megamas Manado on your next visit. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay at Grand Viz Megamas Manado. We are delighted to hear that you enjoyed your stay with us and appreciate your appreciation for the cleanliness of the hotel and our swimming pool. Such positive reviews are a great encouragement to our entire team in providing the best possible service and facilities to all our guests. We hope to welcome you back to Grand Viz Megamas Manado again in the future. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to review your stay at Grand Whiz Megamas Manado. We are delighted to hear that you were satisfied with the friendliness of our staff and the service we provided. We will share your compliments with our entire team to inspire us to continue providing the best possible service to all our guests. We hope to welcome you back to Grand Whiz Megamas Manado again and provide you with a similarly memorable stay on your next visit. Sincerely, *Adri Yongki Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Viz Megamas Manado. We apologize that your experience did not meet your expectations, particularly regarding the room location and view. We understand that comfort and atmosphere are important to your stay, and we are sorry if this caused you any discomfort. Please be informed that the types and orientations of our hotel rooms vary. If available, our team will be happy to assist you in arranging a room to your specific needs. Your feedback is invaluable and will be used in our evaluations to further improve the quality of our products and services. We hope to welcome you back to Grand Viz Megamas Manado and provide you with an even better stay next time. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for your review and kind wishes regarding Grand Viz Megamas Manado. We are delighted to hear that you had a memorable experience during your stay with us. Your support and hopes motivate our entire team to continuously improve the quality of our facilities and services, ensuring an even better experience on every visit. We look forward to welcoming you back to Grand Viz Megamas Manado in the future. Sincerely, *Adri Yongi Wala*, Group General Manager