AY
ANDREAS Y.
Business
6.8
/10
Reviewed 2 week(s) ago
I stayed on the 2nd floor. Across the street is a 24-hour cafe. The noise coming from the cafe through my room window was so loud at many undesirable times. At 2 AM, a woman was laughing so loud. Again at 4 AM, the cafe played music. It was really disturbing. I don’t think I want to stay again when the neighborhood is so irritating. I couldn’t sleep.
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Accommodation's Reply
21 Sep 2026
Hii ANDREAS Y.
Thank you for taking the time to share your experience with us. We sincerely apologize for the disturbance you experienced during your stay, especially the noise from the café across the street during the late-night and early-morning hours.
We completely understand how frustrating this must have been, particularly when you were trying to rest. While the noise came from outside the hotel, we truly regret that it affected your comfort and prevented you from having the peaceful stay you expected.
Your feedback is very important to us, and we will continue to look for ways to minimize the impact of external noise and improve our guests’ overall experience.
We sincerely apologize for the inconvenience and hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant stay.
Warm Regards,
Hayden Inn & Hotel Soji Purwokerto



