Friendly staff

The water from the shower leaks into the outside floor by toilet, it’s unsafe otherwise staff was friendly. Thanks

Nice

Really nice property and there sister hotels as well Has good views and also different lounges and pools you can go into

Pleasant employees

Our first room had mold , and the second was freshly painted we had no other option. Food was okay, and drinks.

Firstly I would like to say that the staff and cleanliness of the hotel were above reproach. Special shout out to Luis and Erik, who went above and beyond. Sadly this is all that can be said that was good about this resort. I did my research, read the reviews and picked this resort for a few reasons. Firstly, Expedia states 3 restaurants. This is not the case. There was one restaurant outside of buffet that was spread between 3 resorts. This restaurant did the a la carte on most days but was closed Monday and Tuesday of our stay. First night we did the A la cart I was very ill all night. Buffet was over run with pigeons. They walked all over the "clean tables" and utensils and were frequently shooed out of the kitchen and food area. Second reason I picked this resort as swim up bar, and pools. The swim up bar was closed and we were told hasn't been open in years. The main pool was in horrible shape, loose tiles etc. the second pool has a big sign that says adult only area but was overrun with kids. Security refused to do anything about this. bar at this pool was frequently closed. It wasn't until half way through our vacation that the pool in the adjacent Star Palace was opened. this pool was small but at least the bar was open. the last few nights of our stay, the hotel allowed people to party and blare music past 3 am. it was so bad that people were throwing things off the balconies at the partiers to try to get them to be quiet. Overall I would not recommend this resort.

all good

Everything Exelellent

Decent Hotel Stay

Amazing stay loved the view of the beach. Staff was very friendly and helpful.

I do not recommend unless you’re on a budget. I waited 45 minus in the hot humid lobby for my room to be ready. Check-in was crowded and a big mess. There’s only one pool and not nearly enough pool chairs. There’s not enough seating in general. There’s only two bars and there was always a long line. Worst, you had to carry around a hotel cup in order to get drinks. If you didn’t have it, they wouldn’t serve you. There was not enough access to drinking water unless you waited in the bar line or brought down the bottles from your room. The buffet was pretty much the same everyday. It was not appetizing. Some of the items seemed like frozen food meals, and they always ran out of soft drinks and ice. No one wants to drink warm water especially in a room with no air-conditioner. Always a line at the elevators. I will say that the staff was nice, especially Fidel our bartender. He was so patient. My room was great. It was spacious and looked modern. However, the rest of my family slept in outdated humid rooms even though they paid the same as I did. The beach is beautiful, so visit Mazatlán but stay somewhere else.

I don’t write reviews. And this is my first all inclusive, but I was with my sister who is more than well travelled and had just arrived from Asia. If possible, pay the extra money and stay at Riu. I stayed here because I met my family from Mexico and this was more in their price range. Umm not cheap btw. $1400 3 nights. Sub par food, bare minimum on everything. They act like I’m gonna steal their towels or cups. They give you a 10 oz reusable cup in your room that you take down and have to keep reusing all days for the drinks. Gross. Everyone buys thermos on the beach for like $12. Stupid. You have to reserve seating on beach at 7am or your SOL. Bring a pop up cabana if possible. Only one pool. EVERYONE is there. My sis says beach should have water refill stations, and more shaded cabanas. Same with pool. Our room was humid, bathroom is clean, but looks dingy. We did get ocean view as promised but just keep track of receipts. My Expedia app says I paid a deposit when I reserved. Both Expedia and hotel said I didn’t when I arrived to hotel. I checked my cc transactions and have many Expedia transactions for my 3 week trip all over Mexico. I’m weary I got conned out of $450. My sister had a room on 7th floor. No humidity, way better look, toilet paper folded in origami. She paid same price per person. I won’t be going back. I’d tell my family to save a little more next time, or let’s visit a beautiful small town like I’d rather do.

My room smelled like paint. Definitely won’t stay at this location again.

Good location. Hotel was ok. Beds were low and tiny. Our queen bed felt more like a full size.

The pools were so small comparing with the number of guests. Almost always were full of people. at the beach the Bandas were playing too loud

The room was passable but had to ask for toilet paper and soap - the containers were tiny. The kitchen didn’t supply soap- how are you supposed to clean the dishes? The burners were rusted out. We didn’t plan to cook anyway but it was pretty beat up and poorly stocked.

Old and outdated furnishings. Room needed a good deep cleaning. City view windows were filthy. Stairwells not cleaned my entire ten days there. Safety deposit box required maintenance on my arrival and door required a striker plate and then I was locked out of my room until further repair to lockset. Response to my requests were prompt and chambermaid was very accommodating. Paid big and didn't even get breakfast included.5/10.

The elevators are dirty and the room had smelled like humidity

My room smelled very very bad, as well as the hallway. Very disappointed about the buffet. Very limited choices, and food was horrible. I expected more from an all inclusive hotel. Bad experience overall, I will never stay in that hotel .