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Traveler Reviews OYO 3871 Hotel Surya
Number of reviews per page
20
20
40
40
Customer reviews
ZC
Zbl C.
5.6
/10
Reviewed 148 week(s) ago
Dulu 3 tahun lalu lumayan sering ke sini setiap di rumah mati lampu. Pas hari ini ke sini lagi terkejut banget sama kamar-kamarnya bukan hanya lemari rusak atau cat tembok yang sangat kotor tapi banyak kran wastafel yang tidak berfungsi sampai shower nya aja di kamar saya ngga nyala hanya yang nyala shower toilet aja jadi mandinya jongkok. Belum lagi ngga lama saya slesai mandi air kran nggak nyala sama sekali sampai kita naik turun buat ke WC. Please deh yang hotel ini sering-sering masuk kamar hotelnya buat benerin yang rusak atau kotor. Saya sebagai pelanggan kecewa banget. Oh yah 1 lagi saya pesen kamar yang paling mahal malah di kasih kamar yang harga 80 ribu. Jangan mentang-mentang OYO and yang paling murah kalian gini ke pelanggan please deh. Next q nggak bakal ke sini lagi. Karena udah kecewa banget😔.
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Accommodation's Reply
19 Sep 2022
Sorry for the hassle you faced, Chia! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Inferat F. P.
6.0
/10
Reviewed 157 week(s) ago
We booked. Already paid. Tickets have been issued. Until the location. Full room. Scorched money.
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3 people find it helpful
ks
krishna s.
5.6
/10
Reviewed 159 week(s) ago
Can't get blankets, towels, water, and the rooms are not good.
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4 people find it helpful
TA
TIFANI A. L.
6.0
/10
Reviewed 161 week(s) ago
Broken Shower, Stairs to the 2nd floor have not been renovated, what's worse our room was opened by another hotel visitor who was checking the room to stay and was cheated by the hotel staff without guard. Finally checked out prematurely. Disappointing,
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2 people find it helpful
Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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Armin Armin
6.4
/10
Reviewed 164 week(s) ago
The hotel is dirty, not clean, smells of cigarettes everywhere.
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1 people find it helpful
Accommodation's Reply
16 Jun 2022
Hi, Armin! We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Greetings, Jane!
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LK
Lia K.
9.1
/10
Reviewed 166 week(s) ago
Hotel close to the city at an affordable price.
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1 people find it helpful
KI
Khairul I. H.
6.0
/10
Reviewed 168 week(s) ago
Very, very dirty, not worthy of being used as a place to rest, just check in and immediately check out.
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1 people find it helpful
PM
Prima M.
5.1
/10
Reviewed 174 week(s) ago
The room is not suitable for rest.
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2 people find it helpful
Accommodation's Reply
24 Mar 2022
Hi, Thank you for taking your valuable time to rate us. It seems that you are not completely satisfied with our service and we will certainly try our best to meet your expectations in the future. Regards, Jackson
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A
Abiburahman
5.1
/10
Reviewed 179 week(s) ago
The hotel here is no longer suitable for use. Smelly dirty room. The toilet door is broken. The sink is broken, brushing your teeth is not given a towel, there are no towels. The tv remote has no receptionist, it's not fun, the walls are dirty.
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5 people find it helpful
Accommodation's Reply
17 Feb 2022
Sorry for the inconvenience, Abi. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Kiman!
HP
Holong P.
4.8
/10
Reviewed 184 week(s) ago
The room is dirty and smelly. Very sorry for the message.
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2 people find it helpful
DS
Dyah S.
6.2
/10
Reviewed 189 week(s) ago
The bathroom door is hollow, the tv channel has lots of ants, the air conditioner is not cold enough, the place is not well maintained.
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J
Jumani
4.8
/10
Reviewed 196 week(s) ago
Very unsatisfactory. The facilities are different from the offer.
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SA
Siska A.
6.0
/10
Reviewed 197 week(s) ago
Owner please fix the bathroom sink, only 1 towel even though booking for 2 people, no toothpaste.
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is
ihsan s.
5.4
/10
Reviewed 200 week(s) ago
Hotel tidak terawat, baru masuk udah bikin nyesek dada, ternyata banyak jamur di dinding, fasilitas kurang semua
1 people find it helpful
Kristina Erlin
5.8
/10
Reviewed 206 week(s) ago
Broken toilet door, short blanket, no toothpaste, very uncomfortable.
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SUMAWARTI SUMAWARTI
5.5
/10
Reviewed 208 week(s) ago
Smelly, musty, musty. The environment in the circulation and aeration rooms is damaged and not maintained. Standard facilities but not comfortable. The room air smells really bad.
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an
asti n.
Romantic
8.5
/10
Reviewed 211 week(s) ago
Menyenangkan dan tempat yang tenang dan nyaman buat istirahat. Thanks all
1 people find it helpful
Supiandi S. T.
9.7
/10
Reviewed 224 week(s) ago
the rooms are spacious and clean ... but unfortunately the ace is not cold. already took 2 rooms 22 the ace is not cold ...
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1 people find it helpful
Accommodation's Reply
05 Apr 2021
Hi, Supiandi! Thank you so much for your words of praise. Looking forward to giving an amazing experience on your stay. Regards, Fajar!
Stiven
6.0
/10
Reviewed 230 week(s) ago
Lots of walking insects on the deck, the stairs are not good for walking, the room is dirty, the toilet bolt is loose, there is no warm water, dirty towels.
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Accommodation's Reply
09 Mar 2021
Hi Stiven! We never expect any of our guests to face this kind of problem.Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards,Dewi!
BP
Botrokz P.
6.0
/10
Reviewed 246 week(s) ago
Dirty room walls ... lots of lipstick ..
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Accommodation's Reply
10 Nov 2020
Hi Tri Sulistio, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time.
Regards, Jubaedah!