The hotel is very easy to find and has plenty of parking. Diane, who was at reception, was really fantastic; accommodating, knowledgeable, friendly and wonderful. The place seems to be pretty new, or very recently remodeled and is literally sparkling clean, which is quite rare to find. The included breakfast is perfectly adequate and again clean, fresh.

Clean, breakfast was great—lady at desk was wonderful

If you need to go to bed early, don’t come here without earplugs. Or try staying in an even numbered room on the first floor. The hotel can’t do anything about this, but it’s on a well-traveled road AND close to train tracks, which were very busy the Sunday night I stayed. Train running and blaring at least until 10 PM, by which time, in my third floor room, I had dragged bedding into the sound-proof bathroom (very nice, spacious, up to date). First floor rooms probably get significantly less noise. Muffled noise from other rooms is mildly annoying — thin walls, as other reviews have stated. Check-in was very professional; the clerk was friendly and efficient. The room was neat and clean and very much up to date. Coffee maker, frig and microwave - check. Black-out shade - check. First time I’ve had to use the key card to keep the lights on, but what a good idea — saves energy. For safety, the bathroom light is independent. Note to bridesmaids, the mirror light is super bright. Breakfast was fine and the clerk made a point of checking with all the guests.

Excellent service, super friendly staff. Cleanliness, comfort and accessibility throughout the hotel..delicious breakfast. Check-in and check-out easy and fast.

Absolutely worst experience of my life. They gave my room away I had no where to stay

Very clean, everything felt brand new. Good shower. No snacks or vending machines but the breakfast was pretty good.

Very clean , spacious room. Big tv , nice comfortable bed , big shower , very clean room , and nice indoor pool. Very nice staff

Clean and comfortable room.

Horrible service

We just stayed overnight, our room was clean and staff are friendly.

The pool was so cold, my kids were excited to use it but unly stayed a few minutes. The kitchen staff never showed up for breakfast service so the front desk had to do their best to accomodate the guests. We had to go out for breakfast afterwards. The hotel itself is very nice and convenient. They need to get better staff.

Room was nice, newer looking and clean. However, no breakfast even though it was supposed to be included. Apparently staff didnt show up and that meant no one else could provide breakfast for guests. Also, pool was covered....you had to ask them to open it, which was odd. Not a bad hotel, but they need to tweak their customer service approach a bit.

Property is exceptionally clean Staff polite very helpful Area around hotel is well kept

The staff was friendly, helpful and the place was immaculate. The only problem was the distance from family was not accurate when finding the hotel to stay at. The app said it was only 5-6 miles away and it was actually 30 minutes. We could have stayed closer so that was disappointing.

Very well managed.

Unlike previous Holiday Inn Express locations, the desk staff were always present. The location is not really close to any of the places we wanted to visit . The room was very nice. The walls and ceiling were not sound proof.

Very well run

Very clean and check in was easy.

Property is clean and close to Thruway, View of mountains nice. 3pm is a late check in

This business is extremely well managed and maintained.