Overall Ratings & Reviews Nori Mas Hotel Simpang Lima Semarang

Thank you in advance for staying at Nori Mas Hotel, but I apologize in advance, if the problem of Mr. Yohanes Johan Susilo with Booking id 20251105808054 that you wrote a review of our place is unfortunately not directly proportional to what happened in the field. First, the problem of the expensive price that you complained about, in our opinion if the price problem is all relative, it depends on the financial condition of each guest themselves, if they think it is too expensive to pay for our hotel, they can look for a hotel or even a non-hotel in another place that is cheaper than our place, but coincidentally on that date it was also high season, so there were no hotels that sold cheap prices. Second, you also complained about the sandals and electric kettle, even though it is clear that we are a 2-star hotel, not a 3-star or above, if you want to demand facilities that are of a 3-star or above class, please stay at a hotel that is indeed a 3-star or above class, because our place is indeed a 2-star, right? In our opinion, it is not right if we are a 2-star hotel, how can we be demanded to fulfill the facilities that you want of a 3-star hotel. Third, you said that the towels and blankets were dirty, can we, the hotel, ask for proof of what you have written in the review, because I dare to risk my position and salary that there is no way there is dirty laundry, because all the laundry we use is fresh from the laundry and has also gone through the QC process. Lastly, you also questioned the noisy sound of the elevator and people's voices were heard very clearly, whereas if you look at the CCTV footage, what should have disturbed other guests was your own group who were noisy and kept using the elevator up and down until early morning, but what else can you do because using the elevator is a guest facility right so it's impossible for us to reprimand you, so you should have realized your group first, who actually made the noise that you complained about and even disturbed other guests. So we think that if you were that person, it would be better to be gentle, dare to admit the mistakes you have made yourself, don't always blame others. That's all, thank you for staying at Nori Mas Hotel.

Thank you in advance for staying at Nori Mas Hotel, but I apologize in advance, regarding the hot AC problem after we confirmed it to the housekeeping, they said that the AC problem was normal and there was no problem or heat, maybe you were wrong in setting the temperature/fan on the AC remote, maybe next time if you can't or are confused in using the AC remote, you can just ask our staff so they can explain it, then regarding the bed cover/blanket, it must be available in all rooms, sir, there's no way we dare to sell a room without a blanket, regarding the check-in process which took a while, it wasn't because of us but the problem was from your side who booked the wrong date, then when we confirmed about you booking the wrong date, you answered, "wait a minute, I'll open my cellphone first, after that it turned out that your cellphone was dead, then you charged your cellphone first and then responded to our confirmation regarding the problem of you booking the wrong date, so we think the cause of the delay in the check-in process so that it took time was from your side, that's all, thank you for staying at Nori Mas Hotel.

Thank you in advance for staying at Nori Mas Hotel, but I apologize in advance, regarding the hot AC problem after we confirmed it to the housekeeping, they said that the AC problem was normal and fine, there was no problem or heat, maybe you were wrong in setting the temperature/fan on the AC remote, maybe next time if you can't or are confused in using the AC remote, you can just ask our staff so they can explain, then regarding the toothbrush, we don't provide it, regarding the check-in process which took a while, it was not because of us but the problem was from your side who booked the wrong date, then when we confirmed about you booking the wrong date, you replied "wait a minute, I'll open my cellphone first" after that it turned out that your cellphone was dead then you charged your cellphone first and then responded to our confirmation regarding the problem of you booking the wrong date, so we think the cause of the delay in the check-in process so that it took time was because of your side, that's all, thank you for staying at Nori Mas Hotel.