The room was not quite what was in the pictures. I didn’t have my hopes to high as they looked a bit dated. But the couch had stains the room was just not well cleaned. Way overpriced for what it is. We didn’t even get enough towels for the four people staying in the room. The front desk said the couldn’t give us anymore.

The staff was very nice but the hotel itself is quite run down compared to North American or European standards. Perhaps we were expecting too much and perhaps for the USVI this type of hotel is the norm, but for the money spent, it felt like we were staying at a cheap roadside Motel 6 that should have cost $50 max.. paint was flaking, doors had rotten bottoms and did not close, WiFi barely worked, can't drink the tap water (it was yellow) so you need to buy plastic bottles at $2 each, hot water was scarce.. you get the picture. But it was clean, did not see any bugs, and the beds were OK.. again cudos to the staff. Oh and the pools are hilariously small.. like 8x8 feet at most, and there are tons of narrow stairs to climb with your suitcases. We stayed twice for one night each on our way to and from BVI and it was fine for that but don't book this as your getaway destination. The free breakfast was actually really nice and offset some of the hotel cost as food and drinks in general are very expensive on the island. The hotel is located on a busy side street a short walk from the shopping area and harbor. A taxi to the airport costs $15 per person.

Our room was clean and smelled really good. We were only able to stay 1 night (my son and I) but it was close to a good area, this place is more like an Airbnb but definitely did the trick. Staff was friendly; food was good at the restaurant and for breakfast. Glad we were able to stay here

Staff was wonderful. Very nice made to order breakfast!! Great views!!

We rated the stay excellent mainly because of some of the staff. Joann was great at helping us with a couple of issues and was very friendly. The man that checked us in on the first day was very helpful, even helped to carry your bags up to our rooms. And the star of our stay was Rose, she was everywhere, breakfast, housekeeping and even saw her in the evening at the restaurant. She always had a smile on her face and was very polite and friendly!

This is a budget hotel so if you dont expect too much you wont be disappointed. Note that there are many steps, 69 total if you are on the 3rd floor, although not all of the steps were at once. There were many landings to break up the climb. I liked the hotel was a 5 minute walk to downtown. There are only 2 parking spaces at the hotel. We had no problem finding street parking. The breakfast was decient and the rooms were very clean. I liked that there was no smoking allowed at the pool.

Location and staff

The power went multiple times on the first night. The WiFi never picked up on our devices whilst in the room. The bed was super uncomfortable. The AC kept going on and off and was super loud. Overall for the money you pay, we expected way better.

Nice place to stay for a night near downtown. We had to carry luggage up 5 flights of stairs in hot weather. The rooms were spacious nice and clean. Air conditioning in room was on full blast and could not be changed. Loud air conditioner and too cold. Slept in long pants and sweater. Stuff was very friendly. Breakfast was good and in a nice setting.

Three stars is a very strong rating. If it wasn’t for the nice people, it would definitely be two stars. The hotel is quite dumpy looking with absolutely zero curb appeal. It’s in an old run down ‘hood and the hotel looks the part itself. The online pictures are very misleading. The room was clean but not appealing. It is in a good location but that’s its best feature. BH is an economy hotel with not much else except a very nice staff and good location.

Staff was awesome, clean room.

Overall, everything was very good, the restaurant and cleanliness, but they should improve the WiFi system so that it is efficient in all rooms.

The staff was so friendly, the room was spotless, the restaurant was absolutely incredible and the everyday breakfast was delicious. And an incredible location near everything! Highly recommend!

The staff is very courteous, and the rooms are clean, but the hotel is very old. Please note there is no elevator, and there are many levels of steps to get to the rooms from the street.The bed and pillows were very old. The lamp switch did not work, so we unplugged it to shut it off. The food at the restaurant was good, but very slow service due to understaffing.

Coming from Canada I love how this was a great feel for the local culture. We would definitely come back.

The room needs some updates. The bedroom with 2 beds has an issue with lighting. When I turned on the light, it would flicker for 2 minutes before staying on.

well organized, restaurant is very good lots of steps, so warn folks that may have difficulty clean rooms, nice atmosphere, great location for downtown area

We stayed one night before joining a cruise. Loved the free breakfast and we had a beautiful room up high with a balcony overlooking the city and the water. (though they don't all appear to have balconies). Helpful staff and convenient location, just a short walk down the hill to shopping, restaurants, etc. Just be aware that there's no elevator, so you'll have to carry your suitcase up anywhere from 1-4 flights of stairs. Would love to stay again.

The bathroom door knob was installed wrong, and there was a sign that said to lock the balcony door, but there was no lock

The staff is always super friendly and helpful. As to why I go back there every year! Appreciate you all ❤️