Room was okay, staff were courteous and listening. However, management had to do something about smoking policy on the first floor where customers are permitted to open wide their doors and fill the entire floor with smoke. It poses terrible hazard on everyone on the entire building. Also had to be chasing on a single iron which is used by everyone,for this reason I had to wear my clothes without ironing.

great trip , and excellent service and interpersonal interaction

We chose this hotel because it had a garden/pool and was near the University. The rooms were comfortable with the usual business amenities. The fridge was broken and smelt badly. The pool had little shade, all the loungers were broken and after three days the pool was green it was closed. No maintenance had been carried out until it was unusable. Breakfast was both Asian and European but was cold whatever time you arrived. Laundry service was cheap and returned same day. The staff were helpful and friendly. Very little effort could be put into making it a bit more comfortable.

We did not know that it is Chinese run - restaurant decor and breakfast was Chinese. The tv channels are mostly Chinese or local and tv reception not good. Remotes in Chinese, so we could not understand. Room was neat and clean, although duvet was a single on a double bed.

Although there was confusion regarding my bookings, the staff were very kind in resolving the situation