Great staff

What a great stay at Acacia Premier! I had been staying at a competitor’s hotel not too far from here as I had been loyal to them for over 15 years. But, after they went under new ownership in recent years, and failed to deliver any meaningful change, I decided to try Acacia. I’m so sorry that I’ve waited so long! What a breath of fresh air for Kisumu. Thanks especially to Mary, Wycliffe, Otieno (gym), and Victor for their outstanding, impeccable, purely professional performance. I will absolutely be coming back again and again.

It was amazing I will definitely be back The staff was friendly The rooms was clean and had ac The breakfast was amazing We were able to even get dinner There is WiFi and tv has options to access YouTube for my young one

Excellent spot to rest in the heart of Kisumu. The hotel has all the expected amenities and more. It’s a welcome spot when exploring the beautiful Lake Victoria region.

Very friendly staff

Probably the best hotel in Kisumu. Convenient location. Was there for a work trip. Staff was courteous and professional. They had minor issues with printer and electricity shutdowns but nothing that was any kind of major inconvenience for my stay. Also enjoyed the restaurant menu.

Excellent staff especially Ayoub who provided friendly service at dinner and our final breakfast. Food was delicious!

Thoroughly enjoyed my stay! The staff was pleasant and efficient. They seemed to be genuinely concerned about ensuring the safety and wellbeing of each customer. That made the business trip enjoyable.

It’s a good place to spend a night or two. Not a lot of things available to do around the area. Food served is decent

Excellent...

Great location. Great staff

The sliding door to the room leads to a shared balcony with other rooms. Well the door was not secure, the locking mechanism was cheap and bent and could easily be opened by pushing it which puts valuables at risk for being stolen. That is my only complaint

The Acacia Hotel is overpriced and needs renovations. There was an issue with water in my bathroom and the internet was not stable. This made it difficult to work. Was also promised a view. The view of the lake was obstructed which needs to be better described. Management and staff were lovely, it is the ownership that needs to assess what they are offering and adjust the pricing.

Great stay

Very nice lake view!

It was such an amazing experience as a matter of fact i plan to stay here each time I come to Kenya

We stayed at the Presidential suite which is huge. We loved the walkable location. Kisumu is a very clean city. The cleanest I have been to in Kenya and a role model for what Nairobi could be. The hotel is well located.. with great views of the Lake and close to the airport.

Great only the bathroom no working exhauster it seems. Restaurant service was fantastic and the pool/outside dining area really beautiful.

This is the best place to stay in Kisumu. Love that it’s attached to the mall as well. Convenient and safe.

My wife and I have stayed at this hotel multiple times as we return to Kisumu to visit family and friends. We are never disappointed. It is a wonderful hotel with excellent staff. The poolside restaurant is particularly good. Highly recommend.