Very cool rooms with TV in the mirror. The hotel is located very close to Bolhão Market and metro station and the main shopping street Via Caterina. The pool and spa are amazing after a busy day of sightseeing.

I recommend this hotel and found it deserved a five-star rating. This hotel is centrally located near Rua de Santa Catarina. The hotel itself is quite new, modern and stylish. From check-in to check-out all the staff were friendly, helpful and polite. Most staff spoke some English. At check-in we were given flyers for day trips and tours. The breakfast buffet was good and we also had food and drinks at the bar and everything was very well prepared. The housekeeping was thorough and done well every day. Our room had a Nespresso machine, and a mini-bar with water, soft drinks and juice. Overall, this hotel surpassed my expectations and we would definitely stay here again. Thank you to all the staff at the BessaHotel Baixa!!

Amenities and the rooms were great! We enjoyed the breakfast as well. Check-in was not very smooth. The staff should check reservations before speaking, there was some confusion with our booking, it all worked out but added unnecessary stress during check in. They told us we did not book the right amount of rooms when we indeed did.

Room spotless and modern. Reception friendly amd all staff very helpfull and proffessional

I recently stayed at this hotel and overall had a pleasant experience, though there were a few areas that could be improved. • Service: There was an issue with the plug in my room, but it was resolved quickly and efficiently by the staff. • Facilities: The pool and sauna were highlights of my stay. The pool area was a lovely space to relax and unwind, and the sauna added a nice touch to the overall experience. • Amenities: One downside was the lack of hair conditioner in the room. I was surprised to learn that management doesn’t provide this at all, which felt unusual and inconvenient, especially for a hotel of this standard. I had to purchase my own during the stay. • Room: The room itself was comfortable, but the lighting was quite dim. This made getting ready—particularly doing makeup—a bit challenging. Brighter or adjustable lighting would make a big difference. • Late Check‑Out: I appreciated that the hotel accommodated my request for a late check‑out. However, the fee charged was almost the same as the nightly rate, which felt excessive and diminished the goodwill of the gesture. • Location: The hotel’s location was excellent—right in the town, making it easy to explore and enjoy the local area. Overall: A good stay with excellent facilities, a great location, and responsive staff, but small details like room lighting, basic amenities (such as conditioner), and more reasonable late check‑out pricing would make the experienc

Great staff - nice and clean room

Great hotel. Extremely nice and professional staff. The facility is very nice and modern. Excellent spa. I really enjoyed my stay and definitely would stay here again.

Great service, great spa area

Really nice

Great hotel but I did not like the area around the hotel.

the hotel was central to all sites and staff were super helpful, pleasant and supportive

Very nice room but the mattress was old and quite uncomfortable. The pillows were also not very confortable.

Everything was excellent, from the airport transfer (supplier nominated by the hotel), the check-in process, the design and decor of the room and common areas, right through to breakfast choices. The team were professional, courteous and extremely helpful, and spoke excellent English. I was so happy that I could open my room window - it makes it easier to sleep. The hotel is conveniently located for the north-eastern side of the city centre, an easy walk to Rua de Santa Catarina and the Mercado do Bolhão and the Bolhão metro station is less than 5 minutes walk away. There is a small gym and a pool in the basement, and the facilities overall were very good.

The rooms are very cool, clean and modern with excellent storage. The staff was very helpful and friendly throughout our stay and the location is excellent, especially if you want to be close to some of the busier areas but away from the noise. You can walk just about anyplace you'd like to see in 15 minutes or less.

The hotel was in great location with lovely contemporary designs. Rooms were clean, shower was fantastic, the pool and sauna were beautiful.

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It was nicely licated friendly staff spoke english and was a safe neighborhood

The location of the hotel made it easy to walk to eateries and attractions. All the staff were very courteous and helpful. Enjoyed how modern the rooms and overall appearance of the hotel is.

Will stay here again and again! I can’t say anything bad about this place . The room was unique , CLEAN, the service was fantastic, the location was optimal , and I can keep going . We were gone most of the day so I can not say much about the food there .