We stayed one night before a flight. Staff was friendly and helpful. We walked to the nearby mall for dinner (typical mall food). The room was clean and comfortable, with a fridge and coffee pot. Shower snd bed both very good except, as others mentioned, the notorious flat, floppy pillows which were truly awful. Breakfast was actually quite good and it was easy to take a ride share to the airport (there’s no shuttle).

Amazing experience at this hotel, super friendly staff, clean rooms and very modern at a good price, also great location.

yes

Friendly staff members

Excelente la amabilidad, disposición y habitaciones. Todo genial

Rooms and washrooms very clean. Staff was very friendly. I liked it

Very nice please and staff. I like the stay.

Delicious breakfast, location was perfect, facilities were beautiful and clean! Great staff.

Clean

Excellent

Safe area, no public transportation, no shopping

Todo bien!

The hotel was very clean and had good natural lighting in the lobby. The rooms looked new and clean, plus I loved how bright the lights were in the bathroom. I hate whenever a bathroom is too dim, but this hotel had nice lighting everywhere. The breakfast was good and varied. The only downside is that ubers from this location to other places was a bit expensive

We asked for extra pillows on both nights staying there and received none. On the second night we told reception we didn’t receive a pillow and was told he couldn’t leave reception because he was by himself. Reception didn’t write anything down after saying there was no record of requesting the pillow the previous day. Guess what no pillow received on second day. Poor service from reception probably due to manning the bar as well.

Property is old in need of renovation. No tvs in bedrooms. No air conditioning in one of the bedrooms. They did not clean our apartment. When we complained the third time they only changed towels and left a broom and dust pan for us to clean ourselves. No towels in pool area. Staff told me this is not a hotel so not to expect the same service, but they call it Ramada hotel and suites.

This hotel was clean, new and very comfortable with nice, uplifting decor. The free breakfast was great but also they had a very good menu for dinner when we arrive after a long day of sightseeing. The dining area is also nicely decorated with a good atmosphere. The location is 20-30 minutes form the city and its attractions using ride apps and we did not find that to be an issue. It was a nice place to stay and we enjoyed our time there.

Amazing staff at the reception desk and so accommodating !!! This hotel should be super proud for having such an amazing team!!!

Best service best hotel in Madrid.

I would definitely stay here again.

Simple clean accessible and nice area