I had a really nice stay here. The room was larger than I expected, and I had a nice view over Lower Marsh. I didn’t get much of a chance to explore the area (work trip) but spent a little time in the bar and found it to be a pleasant space with good service. The only issue was the air con not working properly, but I wouldn’t hesitate to stay here again in the future.

Great location and staff

Nice room (loft) on fourth floor with big outdoor terrace. Really lovely staff, always smiling and with a welcoming hello every time we encountered them - a proper asset to this business as so many hotel reception staff are often without character. If I was to criticise anything, I would say the shower/toilet combo with glass walls are not to my taste - just a personal choice.

Great atmosphere withing the hotel and staff were excellent. Great location, close to centre and other amenities.

The check in area kept making me second guess the hotel because of the music, but the room was so quiet and clean. Great location and kind staff

Brilliant staff and location to Waterloo. Definitely stay there again.

Nice

Beds are super comfy!

Charming hotel in a great location. Staff was very friendly and helpful. We could have used another towel rack somewhere but the bed was quite comfy.

Room was terrific. Very large. Staff was very nice and very helpful. Location was perfect. So many restaurants nearby and proximity to Waterloo station a bonus. My only issue was the thin walls and being able to hear the people in the rooms on either side.

Spotless room, friendly staff, great location!

Room was clean, tidy and well looked after. Staff were all very friendly and helpful. We didn't have breakfast so can't comment.

Lovely hotel with excellent friendly staff. It would have been Nice to have coffee facilities and a fridge in the room. Great location

Highly recommended. Upgraded to a larger room than the one I booked , room very good , friendly helpful staff , good facilities , loved the help yourself tea / hot beverage bars on each floor , nice general bar space- feels boutiquey even though this is a chain . Will stay here again .

Great location for train and underground stations. Rooms comfortable but quite compact. Disappointed with the breakfast, everything was crammed into a small space with toasters etc placed on a high shelf above head level.and items slow to be replenished.

Very eclectic hotel in walkable area. Love the staff.

Second stay at hotel, we love it!!!

Staff’s are nice and friendly

Nice hotel. Great staff. Room balcony was small and not what i expected but overall it was good

Friendly staff