Overall Ratings & Reviews The Fred - Adults Only

Staff was nice and

The staff was amazing, super sweet and very kind. The hotel is super clean and the location is perfect.

We loved our stay. The staff & view was amazing! What we didn't like was the lack of communication. We requested an airport pickup and had to take a taxi. The swimming pool had been under renovations for 3 weeks and we weren't informed of its unavailability. Otherwise, it was exactly what we needed.

It is advertised as a quiet place... that is true after 10 p.m., at other times can be quite noisy, but that depends on whether they have some activities. Their restaurant is okay, plus there are a couple of better options next door. The hot tub wasn't hot most of the time. Nice views of sunset - unbeatable.

Bed was comfortable and the suite was very roomy. The restaurant was not very welcoming and it seemed like it was a bother so I ate elsewhere except for my final evening. I witnessed the same happen to another couple. Definitely good potential but improvements need to be made.

The staff was amazing and so friendly. Even though there were issues going on while i was there, they made it so accommodating that it didnt even bother me. Will be back for sure. Especially to St. Croix. Had the time of my life and the locals are great! Some of the nicest people i ever met!

Don’t waste your money. Upon arrive to the Fred in March 2025 we were told that the pool wasn’t functioning (it was disgusting green/brown water color), the kitchen wasn’t functional and they had an extremely limited menu, the room keys were non existent for the first half of the trip, the overall cleanliness of the property left a lot to be desired. All of issues with the pool, kitchen and keys were happening days before our trip and we got no heads up from management. We obviously would have stayed somewhere else if we had known the property was in this shape.

The overall property was nice since it was oceanfront but the pool was drained, the kitchen was under construction so it was a limited menu, and the key access was down so we had to have someone let us in our room for over half our stay. The best thing was the ocean and our bartenders Wendy, Heather and Chelsie.

I am still waiting for a refund. I checked out after the first night. I will take additional action to get my refund processed if necessary. I took multiple pictures including dangerous extension cords, rusted abandoned furniture and discarded wood pieces on a back patio, algae in the pool, etc. I want my refunded proceeded. It’s been over a week.

Horrible experience at the Fred. Upon arrival, was not given the room booked for 8 moths wit sea view a dbalcony,no explanation. Also lear ned that pool and jacuzzi were not working. Terribly disappointing. Service at bar was terrible, on first day it took 1.5 hours to get to drink. Unsettling experience with safety issues and lack of response from staff and security. Unacceptable. Food was very limited and not at all what was described and shown on website. Very deceptive. Beach was small, full of trash and very rocky. Would never return.

Property did not live up to the advertising. No breakfast available 2 of the 3 rooms rented had issues with water and mold.

Icebox smells of vomit. I asked if they can clean it. NO ONE showed up to check. Water was leaking inside. Pictures covered on the floor. Room really wasn’t prepared very well for guest. Air conditioning was poor. Finally fixed day before leaving. But the bar tenders and cleaning staff made the stay worthwhile. No so much for management.

We had heard mixed reviews of the Fred but we had an excellent experience there. The room was very nice - comfy bed, big shower, two balconies and amazing ocean views. The restaurant was good and the staff were friendly and helpful. The pool was great. Would definitely recommend to others.

Property is on the beach, beautiful courtyard environment, lively entertainment, bar service, a pool and a hottub in the courtyard, access to some water events. Grounds were well maintained. Rooms were clean and maintained daily. Front desk attendant, Delia, was very accommodating with requests. Dining is in the courtyard. Limited meal choices. Meals were a bit pricy.

The Fred is not Adults only, they allow day guest of any age. Our shower drain was stopped up. We used towels to stop the water from flooding the room. Even after 3 requests we did not get fresh towels. This is a beach front hotel. There is nowhere on site to wash the sand off before entering your room. Because of this there was sand on the floor in the room. On a four night stay, the room was cleaned only once. No place to shower before getting in the Pool or Hot Tub, they were both full of sand. They were repairing the deck outside our room. Work started before 7 am 3 of the 4 nights we were there. Service is the worst we have ever experienced at a hotel. At times, the music played at the bar was too loud to even have a conversation or hear the ocean. The gift shop had boxes stacked up in the room where you are supposed to be able to get coffee and water bottles making it hard to navigate. They ran out of coffee pods and water bottles two days into our stay. Prices for food at the hotel restaurant were much higher than other restaurants close by and not as good.

We loved staying at Fred. Took us a while to understand the slow paced culture of St Croix … a nice change from the fast paced craziness of our home in Washington DC. While there were a few hiccups during our stay - such as no towels; being ignored by staff at bar; etc - the Fred after we complained made things right. Thanks, Fred, for an incredible stay on St Croix. We will stay there again.

We stayed at 4 different hotels this trip to get an idea of we want next year. The Fred's service was by far the best.

Some of the staff were pleasant and helpful. And the grounds were decent. The room sucked. Bed was awful. They didn’t clean floors. I had to buy a broom and sweep myself everyday. Shower was cold and we had giant cockroaches in our bathroom. I wouldn’t recommend this place.

Amazing

It seemed at one point in the resorts history it was a very nice chic place to stay, and in many ways it does still have that charm. The problem that i could tell was that the majority of the staff seem more interested in talking to each other than acknowledging the customers and servicing them in a timely manner, (this was not “island time” it went beyond that). Also i found that i heard at least one person say that is not my job and refused to do the most menial task to correct the situation that needed addressing. The facilities needed to be better up-kept, curtains around the bar were starting to mold and tear and the pool grew a greener bottom everyday never once did i see it cleaned. The staff seemed to like to blast very loud music in the middle of the day and the only people seeming to enjoy it was the group of them sitting in the bar area.( it could have been turned down a bit for more enjoyment by all. I am not saying the place is horrible but it is not living up to its potential for sure. The chef made us a delicious dinner, the rooms are interesting and individual in decor, the staff are nice (just not managed well?), the hot tub is top notch (the hottest hot tub ever)! A major plus is that it is located directly on the beach! Would stay there again ? Truthfully if they dropped the price by a hundred dollars a night maybe, but for $300 a night I could find a more accommodating location to stay.