This hotel was extremely noisy from 9am throughout the day due to ongoing construction work. Builders were cutting tiles with loud machines, using a digger, and creating a lot of dust and strong burning smells from the tile cutting. It was impossible to relax or enjoy the stay. The room was very poor for the price we paid. We previously stayed at Alibaba Hotel, which was cheaper, had much larger and more modern rooms, bigger swimming pools, and a huge aqua park. Compared to that, this hotel offers very poor value for money. On top of this, I made a small mistake with my reservation, and the reservation manager, Ahmed Bakry, charged me $120. He showed no willingness to help or find a solution, so I lost $120 for nothing. Overall, I am very disappointed with my experience. I will never return to this hotel and do not recommend it to anyone.

We had a problem in the beginning while taking a flight the hotel said they don’t have our booking and gave us a little hard time awaiting the same but later we enjoined the place. Hotel should organize shuttles as getting uber is very inconvenient and pricey

Be careful! We had a leak for 8 days and it was never repaired, they preferred to turn off the AC

We has good Times. The staff was helpfull and the food was good. The rooms were just ok.

The receptionist karem and mahmoud are so helpful and supportive would like to thanks all the staff

We stayed in a swim up room which was great, it was like having our own private pool at times! The food was lovely, a great selection including great eggs made to order for breakfast. The staff were all very friendly and made sure we had everything we needed, a special shout out to the cleaner Ahmed and Hamada from the dining team who were both great!

The services were amazing, awesome, kind and patient people, they were always smiling and all the time happy to help. If I could come again in Egypt, I would definitely chose Sunrise Aqua Joy again! The staff priority was our comfort and well being, I am really impressed about that. I leave the resort yesterday but I already miss those people and that place. Thank them for everything! God bless them all! ❤️

Fun

Room were a little old fashioned, not much to do around the area. Inappropriate entertainment some days especially when kids were watching. Very expensive and frankly extortionate prices for simple pamper treatments.

Good

Perfect!!

The resort was lovely. The cleaning products used were too strong smelling and gave me a headache, so I had to air my room out for hours before I could enter it again to sleep. To make our arrival easier, I wish there was a map of the property, explaining the location of all the restaurants, etc... Overall, this place was beautiful, the staff were nice, good food and a safe place for kids to play and wander around while parents relax or play with them :)

Loved our stay here, hotel has everything a family needs for a holiday. Restaurants were good quality and staff really friendly. The rooms were a good size, with enough room for a pram to be left. Finally very convenient for the airport, with a taxi company in the foyer.

The hotel manager Sameh and Osama were very nice and helpful. Always willing to go above and beyond. However, there were problems from the start. Ahmed the night receptionist was hostile and ill mannered. Checks were not made against booking, One of the rooms was cancelled during check in and we were told one adult and child had to find another hotel or pay for a room that was already paid for. Check in took a whole 3 hours, issues were escalated to manager Sameh, who upgraded us, however, blame was transferred to expedia. Room was not to the standard as expected, broken door safety bar, broken door handle, balcony doors did not shut, one of the rooms AC did not work, brown tap water, and drains did not drain. The la carte restaurant's which are 6/7 restaurants was not bookable, as staff were booking for visitors before the window for booking became available. Heated pools-advertised as 6 heated pools, when we got there only two were heated and on one of the days the heating was not turned off. All issues raised a number of times. There was no action taken. Excursion companies were charging variable rates according to how gullible clients were, transportation for the excursions was horrendous for example, backless seats, that did not have seatbelts, and we were charged £10 for 3 drinks that children thought were complimentary at the end of excursion. There should be prior vetting before they allow companies sell products. We had visitors at the hotel. We were to

Great hotel. Great staff

Very good worth for money. Variety of food could be improved. Staff are very friendly, excellent!

One of the most enjoyable Stays The animation team is great The food is Perfect It’s so much fun for the kids as they were always in the aqua park The sea beach is not to the level we didn’t stay there The reception stuff is not to the level of all the other stuff

No parking, bad bathroom

Bad communication with airport transfer services. 45 minutes to get someone to help with the luggage. Food is average and with no service. Buffet removes the food before closing hours and don’t help you with drinks or anytime. A few efficient employees, mostly slow.

The staff are 100% on point!