Overall Ratings & Reviews Hotel Dwana

The staff was very helpful and friendly. The room was clean and comfortable. I would recommend this place to stay. It’s close to the historic and main area of town.

This property is on the edge of the Zona Historico and within easy walking distance of the Malecon and Plaza Machado. Many restaurants in the area. Just a fantastic place to stay. This was my 5th stay there!!

Ok for the price.

We were surprised by the ratings for this hotel. Dirty, dressers falling off the walls, no towels and when we asked for some we had to wait until the next day. No food service. Would not recommend!

They give me a small room, no toilet seat, dirty sheets. Small bathroom. Noise place. They change me to a second room. Almos same condition, no towels super noise.

The only bad thing for the price is it does not have elevator. Everything else was perfectly fine

Very good location, near both Olas Altas and the quieter shops and restaurants of the historic center. Hotel appears to be nearly new, and the staff members were present and pleasant. Floor always seemed to be covered with long hairs (not mine), even after an additional cleaning. And the air conditioner stopped cooling on my last full day of 3. Even so I'd stay there again!

It's a nice stay

Sweet little hotel near Olas Altas that is very walkable and extremely friendly. Basic rooms, but very comfortable. Beware there is no elevator if that is an issue for you. I would stay here again and recommend this hotel.

Hotel canceled my reservation without notice or explanation.

Staff was excellent and friendly. Very modern updates and very comfortable to stay. I will stay there again, no problem. Walking distance to sights and restaurants.

Like to go back.

clean and friendly, bright and new

Good hotel, it's just old . Very good customer service and very easy walk to everything in the area

We needed to reserve a room for the night because our nearby monthly rental was undergoing some maintenance work. We had watched the hotel’s progress when it was being built, so it was nice to be able to actually stay there. Checking in was ok, both parties needing to use a language translation app on our phones. My only concerns had to do with the usability of the shower, not being familiar with the water-heater shower head. It was very high for me to reach. My shower was quite cool. There was also evidence that the shower ledge had not been completely cleaned after the last resident. We would have been more comfortable with a few extra bed pillows and another blanket. We could not access the free-WiFi, probably without a visit to the front desk. Maybe the biggest disappointment was the lack of a cup of coffee in the morning. I did not see that the “cafe” was closed on the hotel’s website. All in all, we were “ok” with Hotel Dwana. It saved us “in a pinch”.

Great location, excellent service, spacious and clean rooms.

I liked how modern it was. Very comfortable room and shower. Large windows with lots of light. Comfortable bed and very eco friendly!! The staff was exceptional!!!

2 days w out water no management to solve the problem housekeeper pass only one time if you have the sing don’t disturbed she never comeback no elevator the employees w loud music on the hall ways and very loud talking all employees always on the cell phone

Great place and great customer service

Todo muy bien en el hotel, el servicio muy profesional. Lo único es que dentro del hotel hacia mucha calor mientras subías a la habitación. De ahi en adelante, todo muy bien; recomendado.