Overall Ratings & Reviews Holiday Inn Resort SHINANO-OMACHI KUROYON by IHG, an IHG Hotel

Beautiful property and very helpful staff!

Amazing hotel with very polite and helpful staff. Special mention to Susumu-san who helped us so much with an unexpected incident with our rental car. Room is very clean and comfortable. Would stay again if visiting the area again.

The staff were very friendly and professional. Rooms and communal spaces were clean. It wasn't busy when we were there so it felt cozy. I liked being able to open the window and get fresh air. Not quite as nice as the pictures, kind of low end furnishings, but still put together well. Very much a 3 star hotel in that sense.

Nice property , plenty of room and a good bus service to the amenities

This is a lovely new hotel, very helpful friendly staff and one of the very best Onsens we’ve experienced in Japan (this is my third trip). Really fantastic- new, clean, three pools- outstanding. The hotel is 35 minutes S of Hakuba by car and an hour by shuttle bus, and the shuttle only runs to and from once per day so without a car you don’t have many options. Omachi, the nearest town is a fairly long walk. Recommend having a rental car if you stay here.

The hotel was lovely and the area was gorgeous. The breakfast buffet was good, however the dinner menu was limited...maybe because it was over the New Years holiday. Not close enough to Omachi City to be walkable to other restaurants. We will definitely stay again in the spring, as it is also on a golf course.

Went in peak skiing season, felt like a ghost town and no vibe. Daily shuttle service was only one time per day and came back too late. Rooms are just average. Staff only speak when they’re spoken to, polite but not really informative. Food was the worst we’ve had in Japan. Once you’re at the hotel, you’re stuck! Unless you have a car I wouldn’t recommend staying here. If you have a car… and can be bothered driving 40 mins each way to eat after a day of skiing… then maybe

Had to stay here as changed dates for skiing holiday. While this hotel has shuttle buses to the ski fields it is quite some distance and not ideal. Bought breakfast and dinner package- for four days it is monotonous and not great. Really think they could do better with their food offering Service from staff and hotel condition were generally excellent

The helpful staff and wonderful view situated amongst nature were the highlights, along with the fantastic onsen.

Beautiful place amazing location just hard to get in and out and expansive because of this.

Wonderful hotel close to the entrance to the alpine route. Rooms are beautifully appointed. Beds are very comfortable and have soft and hard pillows available on the bed. Onsen is clean and offers both indoor and outdoor option. Customer service is excellent. Front desk is efficient , courteous and helpful. Food at restaurant is excellent. Buffet has many Japanese and western options. They are very good at addressing allergies and food presences. Highly recommend to add to your booking the evening and the breakfast buffet ( it’s is not only delicious but also much cheaper than adding at hotel). Highly recommended!

Thank you Shu receptionist for so much help and assisting us with coordinating our next day travels to Tateyama alpine route! Hotel is very convenient for stay over and access to Ogizawa station.

Room on the small side.

Luxurious resort with a wide variety of amenities and very convenient to travel to Ogizawa station for onward trip. It would be even more ideal if the vending machines have an assortment of snacks to choose from (currently only drinks).

Very good property and service. Disadvantage: Limited transportation and dining.

Fantastic, clean, and beautiful rooms. Amazing Onsen. Breakfast and dinner buffets featured a great variety of delicious local and western-style food options. This place is a gem.

Our favorite hotel stay whenever we’re in the Hakuba snow resort area. Great hotel with courteous staff! Ample parking and great food. Can’t go wrong here!

I had an enjoyable time in my hotel stay there. The room was beautifully renovated and clean. Nice view from the room, easy free outdoor parking, the best part is the breakfast buffet, 1 computer access for work, foosball table, huge playroom for kids, nice onsen (they tax 300 yen per night per room regardless of usage) with fantastic outdoor view, there is indoor and private onsen too (need pre-booking), hotel staff was polite and friendly. 3 ski resorts nearby, 1 hour drive from Nagano Station. The room size was comfortable with spaces for me and my roommate to open both luggage’s thruout the day. I would return to stay there again!

My favourite place during my Japan trip. Regret not staying for longer. Definitely will come back!

Great staff and hospitality. One of the best Holiday Inn we've stayed at. Only 15 minutes from Hakuba valley ski area. On site onsen is a must!! Highly recommend this hotel.