7.8
Pleasant
From 28 reviews
Cleanliness

8.0

Room Comfort

9.2

Traveler Reviews San Pedro Hotel 5ta Avenida

Number of reviews per page
20
40
Top reviews
Maria
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Love the property. Very unique and the personal very attentive. Thanks so much!!!!
veronica a
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great location good side of the home needs more linen and kitchen supplies. We were unable to cook anything because there wasn’t enough kitchen ware. Toilet flooded.the pools need maintenance and painting (upkeep) otherwise great location
Alejandro
icon-with Children
with Children
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Pool are not clean
Veronica
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Muy buena ubicacion perfecto para familias cerca de muchos restaurantes bares
Mariela
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The only issue we had was that they did not go and clean the place while we were there.
Lijia
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

WiFi and AC is the room was not working and no one was available at front desk.
natacha
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

The property is in a great area, but it was dirty all hallway , and it was not a Hotel, there are apartments for rent and the kitchen was not fully, the first day I told the receptionist that was dirty and the Pool was not good , but never seen someone cleaning
Margaret
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 136 week(s) ago

Hotels.com verified review

Absolutely loved it! The room was amazing. Agree that the pool area could use a bit of a facelift but is still very enjoyable. If we go back to Playa del Carmen, this will be our hotel of choice. We may go back just to stay there again.
Jamy
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Check in at 3 but took almost a hour to get checked in then room still wasn’t ready said it was just missing towels which they never brought and would be ready in 20 more mins. Trying to reach front desk wasn’t easy nothing left in room about Wi-Fi or how to connect with the property about any issues good thing we had our own towels. Pool area/hotel definitely needs some updates. I won’t be staying again.
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AMY
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

The location is great and the room was spacious but it was also dirty and not well maintained.
Helen
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

This was the worst experience I have ever had. Hotel was dirty, had many issue with figuring out the key to the door, the front desk guy had no idea we where coming and kept saying he didn’t see any reservation. Overall awful experience. Never again
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 189 week(s) ago

Expedia Group verified review

Excelent property best location only one problem was the in the bathroom and was imediately adressed and fixed. Personnel around the building 24/7
Teri
10.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

The unit itself was very nice and spacious. The rooftop pool was a great luxury but could definitely use some attention. I feel they have suffered from covid but have tons of potential. Front desk staff was extremely helpful.
Cristian
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

Run down, not even soap provided, no front desk people available.
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 198 week(s) ago

Hotels.com verified review

Toilet dont work they ask you to open the ta k ang get itvto work everytime you need tobise it .
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

Great service! The rooms are big. Everything is walking distance. Lots of restaurants around and the beach is two blocks away from the hotel.
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 219 week(s) ago

Expedia Group verified review

The location is great for handing out in Playa Del Carmen. I could see the strip from our bedroom and living room. We had a bit of an issue with our shower but they came and fixed it right away. The hardest part was the parking. The hotel is on the main strip and cars are not allowed most of the day. The hotel did their best but if you have a car it can be a bit difficult.
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Joaquin
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

No tiene estacionamiento como dice y no tiene internet
Santiago
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

Muy cómodo departamento, para estar con toda la familia !
Roberto
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 120 week(s) ago

Hotels.com verified review

Exelente hotel. El único pero que le pongo es el tema del parqueo, ya que no hay libertad de movilización por estar dentro del área peatonal. Hay que estar pendientes que no los vea la policía para poder sacar y meter en vehículo.
Number of reviews per page
20
40