Loved the free, delicious breakfast and the two main servers there. They were very friendly. The cleaning ladies always gave us a smile and said hello when I greeted them. Front desk staff was helpful and let me use their small refrigerator when I needed to store my to go food. Convenience store open 24/7 next door with a microwave that can be used. Overall wonderful stay.

The pool was really dusty

When I made chek inn, was told that elevator is in maintenance for 2 hours, never happened, they gives a coupon for breakfast every day. Personal on front desk want me to go down 3 floors for breakfast coupon then go 6 floors by stairs to take the food

Pool chairs look nothing like photos. Listing said englush speaking staff, but not that we encountered in 5 days. Use caution if booking the loft, very steep narrow stairs. beds and pillows were very nice. Drapea were dirtty. No refrigerator was hard.

Jack hammer outside, seal on sliding door allows dust and unexpectedly noisie, could not stay in the room during the day, oily substance on the surfaces, red and color, clean the floor by myself when I first got there. I booked a different hotel, asked to move to a hotel in their chain they refused. And we’re going to charge if I left.

Clean rooms, comfy bed and great location!!

Stagg was great

The property offers nicely renovated rooms and is conveniently located in a central area near Coco Bongo. There is also a good taco restaurant nearby called Don Sirloin. However, the staff at this location were unfriendly and unhelpful throughout our stay. We chose this hotel specifically for the loft-style rooms, but there are many better options in Playa del Carmen that provide a more welcoming experience for international guests. Additionally, the elevator felt unsafe, and each morning we were disturbed by loud housekeeping activity, including persistent banging on neighboring doors.

I was very disappointed with my stay. The room was extremely dirty upon check-in. There were no washcloths provided, which is basic housekeeping. The shower had visible mold, the curtains were dirty, and the air vents were dusty, which made the room feel neglected and unsanitary. Cleanliness is a minimum expectation when staying at a hotel, and unfortunately this property did not meet that standard. I did not feel comfortable during my stay and would not recommend this hotel to others.

Room was nice great location close to coco bongo and 5th ave?

Staff was never friendly, rooftop was not like the pictures online.

Clean. Friendly staff. VERY convenient and close proximity to main strip and restaurants. Pool made for a nice escape from the business of the strip. Would recommend and would stay here again.

Great staff. Armando went above and beyond checking us in. We arrived later than planned when our taxi to Playa was cancelled without our knowledge. He helped the checkin process to go smoothly. There is a great view from the rooftop restaurant and the serving staff were very kind. The hotel is super close to the alternate ADO bus station so it was very convenient. I would definitely stay there again

When we arrived, the room seemd to be nice. We left the luggage and went for a dinner. When returned to the room, the smell of dump was unbearable. We were forced to ask for another room. In the end we were transferred to another hotel. The receptionist was verry helpful and attentive.

Excelente ubicación! Y excelentes cuartos!!

The view from the pool was great and the breakfast was deli. It’s was convenient and quite enough to sleep at night.

Property does not have their own parking but the 24 hour parking right next to the property is accessible and an excellent price!!!!

Me he alojado aquí dos veces, y las dos veces han sido geniales! Este es mi hotel favorito en Playa del Carmen!

The hotel and room were excellent for the cost. Location is awesome- shops, restaurants, beach are in walking distance. On the other hand, due to proximity to such area it gets very noisy at night. Other than that it was enjoyable stay.

Great location, comfy rooms, great view from rooftop. But that’s where it stops. The pool is super green and disgusting. It’s advertised that they only have people working the front desk from 8 to 5, but we only saw a person at the desk on the day we checked in. The entire rest of the time the front door was propped open with no one at the desk so anyone could just walk in. One of the cleaning staff checked us out the final day when we just started to leave since no one was working there all week.