Dear Ms.Stanislas J.H,
First and foremost, thank you for taking the time to share your experience with us.
We deeply regret to hear that your recent stay did not meet your expectations, especially knowing that you had high hopes based on your positive experiences at other Trans Hotels.
We sincerely apologize for the condition of the room, particularly the unpleasant smell coming from the bathroom. We truly appreciate your feedback, and please rest assured that we are taking this issue seriously for immediate follow-up.
We also regret that our breakfast did not meet your expectations. We have our standard menu set up, and our chef is always open to accommodating personal requests and preferences. We encourage guests to let us know during their stay so we can make adjustments to better suit their needs.
Your experience is very important to us, and we would truly appreciate the opportunity to make things right. Should your travels bring you back to the area, please don’t hesitate to contact me directly. It would be our pleasure to personally assist you and ensure your next stay reflects the high standards we strive for.
Once again, we sincerely apologize for the inconvenience, and we thank you for your feedback. We hope to have the chance to welcome you again.
Four Star by Trans Hotel