N***n
Staycation
6.5
/10
Reviewed 100 week(s) ago
I went by motorbike and the security at the lobby only drove down to basement B1 but did not flow guests to show the elevator to the reception to check in, the basement was dark and narrow and there were many dangerous signs prohibiting approaching, I was scared so I did not dare to go near to find the elevator entrance and the hotel also did not have any instructions or a map of the way, I had to walk along the tunnel path which was very steep and tiring. The soundproofing in the room was poor, I could clearly hear every step outside and vice versa. Everything else was ok.
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Accommodation's Reply
19 Sep 2024
Napoleon hotel thanks you for sending us your review. Your comments help us strive to improve our hotel services.
We will consider improving the parking garage and soundproofing inside the room.
We look forward to welcoming you back next time.
Best regards,
Napoleon Hotel Nha Trang.
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