Overall Ratings & Reviews Apartemen Grand Kamala Lagoon Cozy by Lotus Property

when checking in, the staff was not cooperative. I had difficulty finding the office to get access to the room. there is a deposit of 100 thousand. the cleanliness of the room is lacking. there are still cigarette butts. the floor is sticky. the sheets and pillowcases smell like they haven't been changed. the amenities are only towels. there is a refillable gallon of water. the TV can only use YouTube. the AC is cold. the bathroom is quite clean but smells damp, the hot water is on, the jet washer is slightly leaking

Stayed here for 2 days because of its strategic access, for a standard studio room only. no dispenser/gallon water, microwave, but there is a refrigerator, the AC is not cold enough. includes 2 towels and 2 toothbrushes along with free wifi in the room. overall for that price it's worth it. and for room 1106 the view is beautiful directly towards the pool.

The sheets were only turned over and not replaced, the result was uncomfortable sleeping and itching from other people's marks, the sheets and towels smelled

Overall it's good, the staff is just indifferent.

Nice to stay, friendly staff, and helpful staff. Thank you so much.

when checking in it was really complicated thank you

Very cozy! I even extended it for 2 days, the staff and cleaning team were friendly, the room was clean, the bathroom was clean, the bed was very comfortable, the AC was cold and when I asked for a change of sheets and new towels, it was immediately approved, I was lucky to get this room🫠💖

There are no tissues, no towels, no toiletries. Please improve the facilities.

Late check-in. Late amenities set-up.

It's better than pouting

The view is great, access is easy and the crew is very helpful, really addicted to checking in at Bonzela 💜

The room is clean and fragrant... recommended for those looking for an apartment

the best and there is a mall too

very interesting because I like purple color

sorry.. the room is not very clean, there are many cigarette butts in the drawer under the TV, the sheets and pillowcases have not been replaced, there are cockroaches in the kitchen set. please improve the service. we as a family want to rest and be comfortable, right, once in a while, we get out of the house, but what we get is not worth it. even though this is quite expensive, the best type is two rooms. that's all.

The room is clean but the AC is not cold enough.

Although there was a miscommunication regarding the unit. But the property party is responsible for providing the unit according to the order. Thank you, the property party

It's pretty good but it's not very clean either.

Comfortable but pay a little more attention to cleanliness, there are small cockroaches

very good, love love, but privacy is safe