Overall Ratings & Reviews KANSUIRO Annex

The service is amazing. Outdoor onsen was highlight. Simple rooms in a gorgeous setting. Nice breakfast. Would go again!

Best onsens

Absolutely phenomenal hotel. My stay at this traditional Japanese ryokan was an amazing experience. The rooms are beautiful, the staff are incredibly friendly and the insensitive were wonderful! I cannot recommend this place enough and I hope to be back someday!

Staff were very lovely, room was spacious and beautiful. We accidentally put a hole in the shoji door and refused compensation. Absolutely lovely people.

Open-air bath tub was great!! It was my best experience in my Japan trip. The staffs are very kind and polite. Also, the room that I stay was great too!! Breakfast was good!! One thing that I felt was not good is WiFi. It doesn’t work well in the room. Except that, Overall experiences were awesome!!

古色古香很有味道的木造建築，淋浴洗澡區域在房間外需要共用，其他設備都很新穎，環境也很整潔

This hotel building is 400 years old and a histrionic building. However, this hotel completely renovated and looks like brand new and very clean. The staff is kind and helpful. There is a bus stop to Odawara & lake in front of this hotel and it is convenient and perfect for sightseeing.

Get access to onsen of the main building, historical site with good maintenance, good service

The Annex is near a popular onsen, but the onsens at the annex are great too. It’s the 4th bus stop from center. The bus run every 15-30 mins. Taxi isn’t so expensive either. Our room was very spacious. I highly recommend this place c

Beautiful traditional wood building. Have access to the main building’s onsen. Very helpful staff. Room is super clean. Noise from the main street during night and early morning is not pleasant. Also the room has strong wood smell.

Excellent place to stay in Hakone! Wonderful traditional Japanese room. Very spacious too. The staff were lovely and helpful and the free room amenities were excellent. I went into the female onsen late at night and it was beautiful and peacefully quiet.

Loved this place a few rules go with it for an amazing experience . breakfast is awesome

Our stay couldn’t have been more wonderful. Our hostess was lovely. Breakfast was incredible. The room was beautiful. The onsen was relaxing. The location was the best, walkable to food but far away enough. Thank you.

Kansuiro annex was amazing. Room and facilities were clean and nice. Forest,River and waterfall near the hotel are amazing. Their public onsen was very beautiful and quiet, I was alone all the time there. I will stay here again next time. Their staff was very polite and welcoming. Excellent work!

Perfect stay

Convenient but no toilet inside the room

Excellent customer service and friendly staff! It was a relaxed and classy traditional stay.

Because I was traveling solo, I did not want half board with a big kaiseki dinner and hefty bill. I did want a retro ambiance and the spacious room and Taisho era buildings and surroundings was perfect. What I did not like was that even as a Japanese citizen, a male staff member told me I needed to show my passport because I had a U.S. address, writing down a previous Tokyo address pacified him. It just felt it was something about his ego, than a requirement. I read other review about non residents getting harassed such as their luggage being inspected, so maybe some of the staff need to be more woke?

The staff were amazing, the room immaculate and the onsen + rotemburo in the annex and the main ryokan building were great. HOWEVER, our room (101), which was one of the best I've stayed in during my years in Japan, faced out towards a road that is a main thoroughfare, including for buses and lorries. Result: Not much in the way of continuous sleep. If you can get a room that faces away from the main road, I can't recommend it highly enough. If there are only rooms facing the main road, I would say to give it a miss. At least until we all drive electric, quieter vehicles :-)

露天風呂がとてもよかったです！ 夜は星がきれいに見えました。