Overall Ratings & Reviews Mercure Tangerang BSD City

The hotel is kid-friendly, the staff is friendly, and the breakfast menu is delicious and varied. 👍 If there's a concert at ICE, I'll definitely stay here again. 👌

Restaurant service and food variety must be improved

A pleasant hotel. Close to AEON Mall and Sky House Apartments. The only problem is that there's construction work nearby, which makes it a bit noisy. I stayed there to visit my son, who works at the Biomedical Campus Building, so it was easy for him to get to the hotel.

Good location, clean accommodation

The location is excellent and breakfast spread was good.

Great staff and handy location near Aeon Mall

I had a wonderful stay and the hotel is near to the Aeon Shopping Mall. The room is spacious and comfortable. Just the choice of the breakfast can be have more variety.

Shocked to see a big piece of tissue stuffed onto the peep hole on the inside of the door. Must be from the previous guest. But how could house keeping missed it? Not the first time I commented on the disappointing service from this Mercure hotel as I am a frequent guest. I returned cos of its location despite the disappointment in housekeeping. Breakfast buffet has ok selection. But ordering eggs from the egg station requires making multiple trips cos the chef is too busy and can’t remember guest’s orders. Hot tea runs out and told 2 waiters but nothing is done about it.

I really like it, close to the mall. Clean

I'm from out of town and always stay at the Mercure BSD every time I go to a concert at ICE BSD. The hotel is very close to ICE BSD, and it's easily accessible by toll road. Highly recommended. I also love the artistic rooms and warm ambiance.

The check-in and check-out is fast and smooth! Best hotel choice at BSD area!

Clean, comfortable, and the breakfast is super delicious and has lots of choices. It's a short walk from the AEON BSD Hotel. Awesome🥰

The room is comfortable and spacious, the service is friendly and helpful, access is close to Aeon Mall, just walk, the breakfast is varied and delicious

Stayed here for Baekhyun's concert at ICE. Even though I took Gojek, it was still close. It's also just a short walk to Aeon. Will stay here again for the concert at ICE!

This is my wife and kids' favorite staycation hotel...just a short walk to AEON BSD. The staff is friendly, and the breakfast is varied and delicious.

Used the gym- although small it has an elliptical and treadmill, with some free weights and a weight machine. Not bad but would be crowded with 4 people. The nasi goreng in the restaurant at dinner was very good.

Great ambiance and good food, had a good rest and amazing experience in this hotel, it is my second time here, recommended

Got a new room on the first floor, usually I always get the older model. Thanks Mercure!

Close to malls and other culinary areas

Strategic location. Close to AEON mall and ICE