It was a good experience. Everyone is polite, the breakfast is good. Although there was a pipe leakage happening in the toilet, they were able to fix it within 10 min. Overall, it is good.

the staff was very helpful and friendly. something unhappy happened to my food delivery but the staff helped handle the issue very promptly and properly. thanks for saving my awful day tried in room dining and the nasi goreng tastes good and also looks beautiful also tried padel sports for the first time in the hotel wonderful stay in every aspect

What's even better is that there's a padel court right next to the hotel.

I booked a room at Mercure through the app because I was attracted by the amenities displayed, particularly the long sofa in the room. However, upon check-in, the room I was given did not match the photos (the sofa was different, there was only a single sofa, and there were pillars that made the room feel cramped). When I confirmed with the receptionist, I was told that the room was "a matter of luck," without any apology. I was disappointed because I was simply asking for what I was entitled to, as stated in the app. As a guest, I felt this did not reflect international hotel hospitality standards. Although the room was eventually changed to the one I had booked, the process took approximately 30 minutes, and I had to wait standing without a clear explanation. This was a very disappointing experience and not commensurate with Mercure's price and reputation.

The hotel staff is friendly and the breakfast menu is varied.

The hotel is very clean and has a very strategic location.

Great breakfast, elegant rooms, friendly staff

Clean room, friendly staff, and good location. Worth to stay :)

The rooms are clean, the food is delicious, the staff is friendly

Check in was made to wait 2 hours from the normal check in time even though it had been booked 2 weeks in advance, there should not be a late check out for a room that has been booked long ago, especially if the booking has already arrived. The swimming pool is very narrow, giving the impression of a cheap inn, the padel court should be replaced by expanding the swimming pool, the swimming pool is much more useful for those staying, the breakfast food is very bland on all menus, maybe the chef is a former hospital chef.

For breakfast, you need to pay attention to the quality and variety of the food.

Best service, good hotel, clean

Mercure Tangerang BSD City remains my go to hotel when visiting BSD. Well-designed spacious rooms and friendly staff always make it a pleasure to stay. Best of all, it's only minutes walk from AEON Mall for a huge variety of shopping and eating options. Padel Hotel just opened next door which will become another plus on future visits!

The hotel facilities are adequate for a business-class hotel. Yesterday, a padel court was under construction. However, the check-in process needs to be improved, as I had to wait 30 minutes for my room to be ready after check-in time.

Always a family favorite, this is our third stay here. Needless to say, if we come back three times, we're very satisfied!

Good stay. Suggestion is perhaps to have a small towel for hand wipe.

the room is nice. staffs are friendly. will stay here again in the next bsd visit.

the place very comfortable, however in my stay there's lacking of sound proof its like somebody was working or banging the walls and ceilings. The aircon was somehow very dry..

I have stayed here a couple of times. Always with good, friendly, and warm hospitality from the Front Desk check-in. Thank you Ms. Raj from the front desk check-in for remembering me and for the early check-in arrangement and warm hospitality. 🥳

I have stayed a couple of times. Always with good, friendly, and warm hospitality from the Front Desk check-in. Thank you Ms. Raj from the front desk check-in for the early check-in arrangement and warm hospitality. 🥳