One of the best London hotels I’ve stayed in (and I’ve stayed in many). Will definitely make it a regular

Awful hotel. Unfriendly staff.

Sehr gutes Preis-Leistungsverhältnis! Wir hatten ein sehr leises Zimmer -top! Das Personal war sehr freundlich. Das Zimmer wird nur alle paar Tage gereinigt - hat uns nicht gestört, wurde daher in den 3 Tagen Aufenthalt nicht gemacht. Lage sehr gut, Bus und Bahn innerhalb von 2 Minuten zu erreichen. Wir würden wieder hier buchen!

We booked this as a last minute stay in London on a Saturday night. We were allocated a room and once we got in there both TV’s weren’t working. We called down and they said they couldn’t fix it so they moved us to a different room. When we went to the second room, we got settled, and then the air con in the second room wasn’t working which wasn’t ideal on a 30 degree day. We called down and was told they couldn’t fix it that evening. They did give us 2 complimentary drinks from the bar but not a great experience

Excellent ApartHotel. Lovely clean rooms & supportive staff.

Close to everything. Friendly staff. Only thing was that my suite said there was laundry inside but there wasn't. That was OK though. I'd recommend this place

Very modern and sleek place. Well located. Nice breakfast area and decent gym. Recommended!

Excellent stay, highly recommend.

Seinat was extremely helpful at check-in. Room was spotless. Would definitely recommend and visit again. Thank you.

Was a good location 2 mins walk from Aldgate East station, lots of fast food and a couple of supermarkets near by which for self catering was good. Kitchen was stocked with all you need to keep yourself fed for a few days. Room itself was OK, good condition, clean and functional, what you expect from a good hotel in London with a good sized room. I was in room 1105 and I was pleasantly surprised on the room size but bed was a little hard for me and the AC wasn't in cool mode which was a little warm in the room. Breakfast was nice, not the usual English hot breakfast but meats, boiled eggs, salmon, avocado, fruit, croissants, cereals, baked beans and has browns so somewhere between continental and English... everything you need to please all. Very clean and well looked after and a great view and good coffee to start the day

We stayed in the penthouse for a two night stay. As the weather was very hot air-conditioning was needed after having the air-conditioning on there was a puddle of water on the floor in the kitchen right by the front door to the apartment unfortunately there is no Phone in your room and being on the 20th floor you have to contact via an AI assistance QR code. I logged the report and the AI suggested the maintenance team would be with us I put towels on the floor after an hour. I called again the AI team and they again said the maintenance team would be with us by then got a saucepan and put it under the leak as it was getting worse after staying in our apartment waiting for maintenance nearly 3 hours later the maintenance man came and looked at the air-conditioning unit to advise us it needed substantial work he apologised and said we should be compensated as it was a health and safety risk with towels and saucepans on the floor also as the front door was where the leak was you will be walking straight into the leak when you walk in the door. Since checking out the front of House Team did not ask how ask how asked they had been so I made sure I explained the situation and they disregarded it with no apology. I have since sent three emails over the course of a week and only had one response back which advised they were looking into it, and that was the day after I sent the first email the customer service is unfortunately minimal.

Nice hotel, stayed when it first opened and think it is also reasonably priced for London!

Clean room with great amenities.

Clean, friendly staff and great value for money

Honestly it was amazing, the room was perfect with fantastic views over the city and the service was exceptional.

New and comfortable hotel. I’d stay here again.

Amazing. Everything was organized

Stayed for a week with my husband. The hotel is nice and modern but the rooms are pretty small. Had issues on multiple days with the wifi and made several complaints. Our refrigerator wasn’t working for 4 days, come to find out it was not turned on. We had food go bad inside it. Appreciated the free room upgrade as it gave us more space, however the new room lacked the washing machine we were looking forward to using. Breakfast options were good and was reasonably priced as well.

Lovely property. Very clean, and a nice sized apartment. Great views from the 15th floor. Close to aldgate east station.

Fantastic hotel. Everything is brand new and very clean. Comfortable bed and a really handy kitchenette.