Very clean, quiet, comfortable room, good restaurant, nice common areas in reception for welcoming guests. Staff is very friendly and accommodating.

had an outstanding experience at this bestwestern in Addis, and what truly made the experience exceptional was the staff. From the moment I arrived, I was welcomed with genuine warmth and professionalism. Every team member I encountered went above and beyond to ensure my comfort, always greeting me with a smile and a willingness to help. The front desk staff were incredibly efficient and attentive, making check-in and check-out seamless. Housekeeping maintained the room to a high standard, and even took the time to add thoughtful touches that made my stay feel personal. What stood out most was their consistency—every interaction reflected a high level of care and dedication. It’s clear that customer satisfaction is a top priority here, and it made a lasting impression on me. I would highly recommend this hotel to anyone looking for not just a comfortable stay, but a truly welcoming and memorable experience thanks to an exceptional team.

All newly furbished, the room was very good and the staff friendly and helpful. The hotel itself does not have a good bar area which is the only negative I can think of!

The hotel is conveniently located to a lot of amenities. The staff are very kind and always eager to help. The breakfast was not the greatest but the staff will accomodate for any special request you may have. FYI bring your own conditioner since they only provide body wash and shampoo. The shower pressure is very good and there's plenty of hot water. We definitely will stay again at this hotel and recommend it to others.

Room is efficient and clean. Restaurant food was terrible and food staff need training on professionalism.

Great hotel right near the airport! The room was so comfortable and the staff were so nice and accommodating. Highly recommend!

The breakfast was good

Good breakfast

Yes

Yes, the airport shuttle was easy to find and the drivers were very friendly and courteous too.

Excellent and helpful staff. I was sick a day after I got the hotel. The staff were very caring and helpful to my speedy recovery. The place was very clean at all times I felt very safe and comfortable. I had a restful night every day. The airport shuttle was on time and very helpful. As a courtesy for my stay, the hotel offered me complementary stay until I was able to leave for my flight.

Outstanding staff. I left my heart meds in the room fridge and the staff had them driven out to the airport for me right away. Everything else was fantastic, too, but that act earned my loyalty. Will stay with them again next time I’m in town.

Staff were great but if your room is on the Main Street and a lower level, there's a lot of noise late into the evening/night if you have an early departure.

Staff

Yes, excellent

Very satisfied!

Yes

Quite frankly this the best hotel I have ever stayed in. The stuff is pleasant and helpful, the rooms are clean. Great meal and more

Was not allowed to cancel reservation when I learned that the airline had already booked a transit hotel for us.

It's Best Western standards. Great.