Staff not very attentive

Was a grear experience

Stylish and spacious. With a great rooftop bar

Excellent food and service in the restorant, large rooms, great location.

Excellent option to get a perfect view of Sofia

So far so good

So far so good. I requested to keep the same room for three nights ( one night which I booked by myself and two nights reserved by Gate 1 tour). But the hotel could not arrange for me, so I need to move the room after one night.

Excellent location.

Great breakfast , service and room

I always love staying at the Hyatt Regency Sofia. It’s in the best location of the city, the staff are super friendly and helpful, the gym and other facilities are great and the rooms are very comfortable and spacious. I doubt I’ll even switch hotels when I visit Sofia (which I often do)! The rooftop bar is amazing too.

The property and all hotel amenities were great. The staff especially the reception area were not very friendly and had no concierge services. The breakfast staff were nice and so was the spa. The hair salon was over priced and service was not even close to what they charged.

This was a nice, fresh, new hotel in Sofia, close to the main sights and with all the amenities travellers need. We had a hiccup with laundry, but the hotel went out of their way to apologize and make amends. That goes a long way. Everyone was very helpful. I would recommend this as the place to stay in Sofia.

I was very sick when I was check in and didn’t stay in the hotel. People was great and I was very sick to stay and I was in the hospital

Easy to walk to the eating place

The staff does not know how to provide service, this includes at check-in and check-out, and in the dining room, poor service, the clerk at the reception made a mistake and charged us more and did not know how to credit us

They were unable to check me in on Expedia. I ended up getting a new reservation at a higher rate.

Not what expected

Good location

Everything was perfect. Great place. Lovely gym.

Great