W***o
6.4
/10
Reviewed 5 week(s) ago
I booked on the app, and the room photo showed a glass window and balcony. But what I was given was no window or glass at all, and the room was so small that it felt stuffy and uncomfortable. There was also no toothbrush, so I asked for one.
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Accommodation's Reply
08 Jun 2026
Dear Mr./Ms. W*o, Thank you for choosing Denz Express Pondok Labu Hotel as your accommodation and thank you for sharing your experience. We have reviewed your issue. We apologize that our Superior rooms come in two variations: city view and no view. It is possible that you would accept a room without a view. Sincerely, Fajar, Hotel Manager
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