Hotel Kristall Orvieto

Explore Hotel Kristall Orvieto
7.8
Pleasant
From 98 reviews
Cleanliness

8.2

Room Comfort

7.0

Service and Facilites

8.4

Traveler Reviews Hotel Kristall Orvieto

Number of reviews per page
20
40
Top reviews
SVETLANA
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Nice experience
George
icon-with Partner
with Partner
6.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

The air conditioning wasn't working in the room. Overall decor looked tired, and the hotel in general could do with investment. Located between two railway tracks, it needs to be much better to want us to go back.
Jesus
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Needs TLC, AC didn’t work. Shower had stains on grout, bed springs felt,
Sarah
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The room itself was worst I’ve ever stayed in. Beds were horrible. One was sunken in and slanted. I looked under sheets and it was falling apart. The toilet was dripping all night and the tiny shower wouldn’t stay on. Had to shower with one hand to keep it on. After the night I went to staff to let th know the issues so that they could fix them for the future. I wasn’t asking for anything just letting them know. They didn’t even apologize just made excuse and didn’t even let me finish speaking. Loved our breakfast woman though! If you are going to Orvieto please do not stay here. Stay up in the city not down by the train tracks like I made the mistake of.
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Domenico
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Room was tiny (I guess to be expected) toilet seat Loose/broken, no lock on bathroom door, fridge on the floor, (had to get down on my knees to put water bottles in)
Jeff
icon-with Partner
with Partner
6.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

All of the staff was very friendly and accommodating. Our room had a huge pile of dust/dirt in the corner that appears to have been there for quite sometime and mold in the tile grout in the shower.
Jeff
icon-with Partner
with Partner
6.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

All of the staff was very friendly and accommodating. Our room had a huge pile of dust/dirt in the corner and mold in the tile grout in the shower. The bed wasn’t very comfortable. I know it’s not a 4 star hotel but cleanliness should be expected.
cynthia
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

Not our best choice, the place had great staff, and breakfast was good with nice people serving. Hotel needs an update.
Ellen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Very friendly and helpful staff
John
icon-Leisure
Leisure
2.0
/10
Reviewed 153 week(s) ago

Expedia Group verified review

The ac/c never worked and I ws given several different reasons why. Wasted my one day in Orvieto trying to get the room livable in the heat. Had to keep the balcony door open to the traffic and mosquitoes all night just to get some air in the room. Finally was told the ac was not even activated in the hotel... but somehow the lobby was nice and cool. Never got to visit the town. Horri
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Maria
icon-with Partner
with Partner
8.0
/10
Reviewed 157 week(s) ago

Hotels.com verified review

As expected. We could rest and had a good morning start. Recommend a good restaurant for dinner
Louise
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

Extremely convenient for the A1 - 2 minutes from the off ramp. An ideal stopover hotel, with a good medium priced restaurant next door. Staff friendly and helpful. Will certainly re-use.
Lynda
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

Service very pleasant. We arrived before check-in, left our luggage to explore old Orvieto and upon returning staff advised they’d put our luggage in our room. Car dependent location. 25 minute walk from train station, taxi/bus service from train station and hotel seemed extremely sparseness
Verified traveler
icon-with Partner
with Partner
2.0
/10
Reviewed 208 week(s) ago

Hotels.com verified review

The hotel feels shabby and hasn’t been renovated recently, but this is not the main point. We arrived at the hotel on a hot May afternoon only to discover that the AC was not working and the room was stuffy and humid (we specifically selected a hotel with air conditioning). After tinkering with all AC controls, we returned to the lobby and asked about the AC. The receptionist gave us an embarrassed smile, opened a central circuit box and flipped a switch. For the time being we had air conditioning. But after we left the hotel and returned later in the evening, the AC was off again. We came back to the lobby to talk to the night shift manager, who barely spoke any English. He said and wrote “Giugnio” on a piece of paper, implying that they did not turn on air conditioning in the hotel until June (this was not written anywhere on Hotels.com). He then went up to our room and pretended to tinker with the AC control panel (which obviously didn’t work because the main circuit breaker was down). He later proposed that we open the balcony window and let in some cold air and that in a few hours the room will cool down. I should mention that the back of the hotel overlooks a busy railway. We found this unacceptable and at that point decided to leave the hotel. We found very reasonable accommodations next door, with air conditioning and much more pleasant hospitality and rooms for a similar cost.
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Sara
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 209 week(s) ago

Expedia Group verified review

The staff were very pleasant and helpful. Breakfast was very nice. The room was clean but had ants, which were taken care of by the staff spraying insecticide. The hotel was advertised as having air conditioning, which the staff said couldn't be turned on until June 20th for some reason. Temperatures were in the mid-high 80's so the room was very unpleasant for sleeping. The hotel is very near the high speed train tracks, and that is loud at all hours. The beds were very uncomfortable.
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Simone
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Tutto ok
VINCENZO
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Albergo situato in ottima posizione geografica vicinissimo allo svincolo di Orvieto ideale per chi deve proseguire. Personale molto gentile e professionale, soprattutto i due ragazzi che abbiamo conosciuto di pomeriggio e di sera. Situato in prossimità anche della linea AV, si sente ogni tanto il rumore delle treno . La pulizia della camera e la colazione sino un pochino da migliorare, (almeno dal mio punto di vista) . Risultato finale sufficienza tirata …..
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Alessandro
icon-with Partner
with Partner
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Ottimo il parcheggio vicino alla struttura
Jens
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Sauber, aber Eisenbahnstrecke vor dem Fenster
CRISTIANE DE MATOS
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 51 week(s) ago

Hotels.com verified review

Estadia de 1 dia, com café da manhã que nos atendeu perfeitamente, com variedade e tudo muito organizado. A localização do hotel é excelente para quem viaja de carro, com estacionamento fácil, com mercado e lojas a 5 minutos de carro. A cidade é um encanto! Voltaríamos em uma próxima viagem à Itália.
Number of reviews per page
20
40