The location is average and the service is acceptable. Although the room is quite spacious, the soundproofing is very poor—you can easily hear normal conversations from the neighboring room. Fortunately, I booked a unit with a large living room, so I was able to sleep there the next night.

Very good all round

Very good all round experience

The worst! Picked this place because it had a pool but the pool was only open from 10am to 7pm. The times you want to be out doing things. The worst sleep ever. Literally would me more comfortable sleeping on the ground. Pillows were nothing. Bed was ROCK HARD. None of us sleep well, even the kids who can sleep anywhere.

Spacious room, and quiet accommodations

Amazing as always!!!

The room was clean and comfortable but the experience is just another faceless hotel. They are part of Holiday Inn and we're too busy. They didn't give us the right room and failed to read the response to the email they sent us. They also forgot to mention the parking is paid.

Rooms were spacious and clean

Staff was excellent rooms were spacious and clean

Great to get a free room upgrade

Breakfast was great especially the staff there and the one hotel receptionist Tatiana. She was lovely and so kind. There was a male receptionist in a suit with glasses who was quite rude and blunt (I almost cancelled our stay due to how he spoke to us) but once we dealt w Tatiana she was amazing. She was so busy and never stopped yet always so helpful and cheerful. Breakfast staff (everyone was incredible and so happy and kind especially to our kids who adored them).

Not very close by

All Excellent!

A very modern and pleasant stay within the structure of the Holiday Inn in Nova Vila da Gaia. Even though it looks on a map like a ways out from Porto, it is not a long ride – about a €5 ride-share, which is more than made up for by the much greater value you get staying here vs. a hotel in Porto proper. The only downside is that the beds were not especially comfortable.

greahlt

Friendly staff and a great breakfast

Very accessible

Hidden fees, no pool

Terrible experience at this hotel. Outdated property. No AC for first day, they repaired but no AC in bedrooms for all days. Outdated Kitchen, no utensils(spoons/folks/others). No coffee machine in the room. Bathroom needs to be upgraded. Need to pay money a for coffee in the lobby and use of pool at the property.

Property was nice but wish I would have selected a property in Porto and not across the river.