Neo Hotel Puri Indah by ASTON

Explore Neo Hotel Puri Indah by ASTON
8.6
Very Good
From 2,487 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about Neo Hotel Puri Indah by ASTON
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Staff Friendliness (63)
Bedroom (60)
Ambiance (58)
Bathroom (52)
Room Space (51)
Surroundings (47)
Accessibility (46)
Distance to City Center (43)
Hotel Area (41)
Check-in/out Time (40)
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Traveler Reviews Neo Hotel Puri Indah by ASTON

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40
Customer reviews
Y***y
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
I simply uploaded this one image and asked: - Noise-free area (flexible, but noise is common, like music from the 10th floor in the middle of the night). - No smoking area (is this really enforced on all floors? Because there's one floor with smoking rooms, but this sign is posted, the important thing is to be flexible). - Actually, eating durian is fine; after all, the rooms have heksos, right (flexible). After all, eating durian, smoking, and making noise are not subject to fines, either for the occupants or the hotel management. If you get floors 9, 8, or 7, you're free to do whatever you want, especially the 10th floor (very free and as free as you like). Front office staff: - The staff don't care about the smoking/non-smoking room markings on Traveloka. They assign whichever is empty, including putting you in a smoking room even if you're bringing a baby or child. - Their answer is simple: "Flexible." You can smoke or not smoke in a smoking room. That's ridiculous, in my opinion, trying to "trick" customers into thinking your rooms are safe when in fact, the residents don't smoke. Since I'm a tourism professional, I have to ask: "Are there still hotels in Jakarta that allow smoking in the rooms?"
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1 people find it helpful
Chintia B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I enjoyed my stay here. The hotel staff was friendly and helpful during our visit to the restaurant. Thank you 🙏🏻👍🥰
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Putri M.
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Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
I liked the service, it was easy. The breakfast options were all delicious. However, the room wasn't very clean. There was trash under the bed, and worst of all, a pair of hotel slippers that appeared to belong to a previous guest, so it's clear the room wasn't thoroughly cleaned.
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w***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great, fun, near Puri mall.
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C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 5 week(s) ago
The room has very minimal furniture. For example, the night tables next to the bed could have been bigger. We brought a lot of baggage, but the room lacks furniture, leading us to put our baggage on the floor. Also, there is no hot water in the sink (only in the shower for taking a bath). During the night, we can also hear cars/motorcycles passing through the street down below.
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1 people find it helpful
R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Location is very good. Everything else also good.
1 people find it helpful
Accommodation's Reply
12 Jul 2026
Dear Mr/Mrs Warm greetings from Hotel Neo Puri Indah Jakarta Thank you for your positive review. We are delighted to hear that your family enjoyed their stay. Your satisfaction with our location and facilities is our top priority. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Sarni S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Clean, friendly service, variety of food.
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Accommodation's Reply
12 Jul 2026
Dear Mrs. Sarni Sahyani Warm greetings from Hotel Neo Puri Indah Jakarta Thank you for your positive review. We are delighted to hear that your family enjoyed their stay. Your satisfaction with our location, friendly service, and facilities is our top priority. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Habibul F. A.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Overall good. Only the food variety is a bit small.
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1 people find it helpful
Accommodation's Reply
12 Jul 2026
Dear Mr Habibul F A Warm greetings from Hotel Neo Puri Indah Jakarta Thank you for your positive review. We are very happy to hear that you enjoyed your overall experience. We will immediately share your comments regarding the food variety with the kitchen team for evaluation and menu improvements. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
Yulita V. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
It's uncomfortable and traumatic! The lights go out every night after 10:00 PM. On the second day, my family and I were trapped in the elevator. The response was poor, as was the PLN's excuse. Everything around us was on.
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Accommodation's Reply
02 Jul 2026
Dear Ms. Yulita V.S., Neo Puri Indah Jakarta Hotel deeply regrets the power outage and inconvenience you experienced during your stay. We understand how this affected your comfort and relaxation. This incident was caused by a technical problem with the main power supply outside the hotel. Although we have a backup generator, it was not operating at full capacity at the time of the incident and could not immediately restore power. This is a matter of great concern to our management. We will conduct a thorough assessment with our technical team to ensure the reliability of our backup power system in the future and to prevent such incidents from happening again. We are extremely sorry for this incident and thank you for your understanding and feedback. Your trust is paramount to our continuous improvement of the quality of our service. Sincerely, The Management Team, Neo Puri Indah Jakarta Hotel
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Nice room, friendly staff, but it seems like the taste of breakfast could be improved 😊
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Accommodation's Reply
12 Jul 2026
Dear Mr/Mrs Warm greetings from Hotel Neo Puri Indah Jakarta Thank you for your positive review. We are very happy to hear that you enjoyed your overall experience. We will immediately share your comments regarding the food variety with the kitchen team for evaluation and menu improvements. We look forward to welcoming you and your family back in the future with even better service. We look forward to seeing you again soon. Sincerely, Syahrul Aziz | Front Office Manager
S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel is nice, the rooms are nice too.
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Sigit K.
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Business
icon-origin-TRAVELOKA
7.8
/10
Reviewed 10 week(s) ago
Strategic location in front of the main road. Ample parking.
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v***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
So far all is okay. Location is great. Not tried the food.
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Accommodation's Reply
20 Jun 2026
Dear Mr/Mrs Warmest greetings from Hotel Neo Puri Indah Jakarta. Thank you very much for your review, We are very happy to know that our bed, shower facilities and strategic location provided a pleasant stay for you. Providing excellent service and convenience is our top priority. See you again at Hotel Neo. Best regards, Syahrul Aziz | Front Office Manage
E***d
icon-origin-TRAVELOKA
6.0
/10
Reviewed 13 week(s) ago
It was difficult to sleep at night because of the many motorbikes with their booming exhausts passing by. The room had no soundproofing, and the hotel was on the side of a main road. The noise was so loud that I finally managed to fall asleep around 2 a.m.
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1 people find it helpful
Accommodation's Reply
14 Jun 2026
Dear Valued Guest, It is with pleasure that we, Neo Puri Indah Jakarta, extend this thank you for taking the time to share your stay with us. We apologize for the inconvenience caused by the traffic noise which disturbed your rest until 2 AM. Your sleep is our top priority. For your next stay, we recommend choosing a room facing the rear (rear view) and on a higher floor. This area offers greater peace and privacy than the noise from the main road. Please let us know your preference when making your next booking, and our team will be happy to accommodate. We look forward to welcoming you back and providing you with an even more comfortable and peaceful stay. Sincerely, Panji Dwiswara, General Manager
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The hotel staff is friendly, there is a lot of access to find snacks or local food around the hotel, strategic location.
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2 people find it helpful
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it's m. K.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 14 week(s) ago
Near Lippo Puri Mall, it's quite clean and worth a try for a short stay.
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Herry S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Cool room, strategic location in the city center.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
Here often for biz trip. The room is spacious for this rate. The breakfast buffet was okay.
2 people find it helpful
Kenneth E. C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Excellent all round service. Room was clean. AC good. Shower strong. Staff outstanding! I’ll be staying here again on May 11.
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Verified Traveler
icon-origin-TRAVELOKA
9.3
/10
Reviewed 18 week(s) ago
It is good enough for a business hotel, but the water and snacks are very dusty. The staff are nice and very helpful.
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