Booked a room with a balcony, the check-in procedure took nearly 30 minutes, the weather was cold so waiting was a long time. There is no elevator on the 3rd floor, booked 2 days and on the 2nd day the room card was locked and had to climb the floor 3 times but could not open the door. When I went down to the reception desk, I was told to climb up again and bring the card down to show me. Climb a second time and bring it. Reactivate the down card, climb a third time to enter the room. Thinking about it now, I still haunt the stairs. On a 3-day vacation, I accidentally booked 2 nights and paid in advance, so I tried to stay so I could find another place to stay on the 3rd day. Objectively speaking, the 3rd floor has a good hill view, so 1 star is 2 stars.