7.7
Pleasant
From 575 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.6

Meal

7.9

Location

7.8

Service and Facilites

7.7

People often mention about Emerald Apartel
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Bathroom (14)
Staff Friendliness (13)
Ambiance (12)
Room Space (11)
Surroundings (10)
Hotel Area (10)
Distance to City Center (9)
Accessibility (9)
Bedroom (9)
Wifi (8)
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Traveler Reviews Emerald Apartel

Number of reviews per page
20
40
Customer reviews
M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The service was friendly and fast, and the room was in good condition and clean. Awesome.
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
So far so good, very comfortable and recommended for low budget
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a***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 5 week(s) ago
The wifi is dead, there is no stove or mini fridge even though there is one in the photo, there is no trash can, the AC is not cold enough
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Muhamad I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The place is very comfortable. It's also very clean. The facilities are functioning well. Very good.
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A***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
baguss toppppppppppppppppppppppppp
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2 people find it helpful
A***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
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4 people find it helpful
Sri A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
comfortable and cheap and in the middle of the city
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1 people find it helpful
C***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
fun and enjoyable, the room is clean, the staff are friendly
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1 people find it helpful
N***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 20 week(s) ago
The price is quite good, but the room is not the same as the one in the review, the water smells a bit fishy and the AC is not cold enough
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1 people find it helpful
C***A
icon-origin-TRAVELOKA
8.1
/10
Reviewed 20 week(s) ago
I booked a junior suite for 150 thousand but when I checked in, the room I got was very different, not according to the picture, maybe because of the promo, the water heater was dead, the AC was not cold enough, but the room was clean, it was a bit far from the city center, if you just want to sleep, it's okay, there's a swimming pool too.
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3 people find it helpful
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The place is very comfortable, suitable for a destination to stay with anyone, the hotel area is also very clean.
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2 people find it helpful
E***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 25 week(s) ago
The hotel is quite good, there is a swimming pool and an Indomaret in the lobby, making it easy when needed. The bathroom has hot water only occasionally, there are no clothes hangers in the bathroom so it is inconvenient when taking a shower, because everything has to be put outside the bathroom.
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3 people find it helpful
S***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 26 week(s) ago
available interior (2nd floor room, C4) - queen size bed 1 - pillow 2 - blanket - smart TV - AC - shower (hot/cold water) - sink - sitting toilet - kitchen cabinet - sofa 1 - chair 1 plus points in this apartment: - hot water works - soft mattress - pay for parking only 1x during check in (10k motorbike) which is relatively cheap, can go in and out as much as you like minus points: - no netflix - wifi is intermittent - room wallpaper is shabby/torn - room looks old, very different from the interior photo (not appropriate) - sofa is worn out - AC is not cold, noisy too - the condition of the sitting toilet is peeling, uncomfortable to sit on - bathroom floor is higher than bedroom floor, if you take a shower the water flows out of the room - no doormat, getting on the bed must be wet feet must be wiped with tissue - The only amenities are towels, and they don't smell good (you have to ask the receptionist directly) - The apartment hallway is dark, not recommended for those who are afraid
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2 people find it helpful
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
friendly and good service, late check out is also very affordable
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Very friendly hotel staff, very fast service
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3 people find it helpful
H***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
Staff always welcome patiently
2 people find it helpful
R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
The room is okay, but parking is really expensive because there is no maximum limit like in other places.
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4 people find it helpful
P***L
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
The service is very friendly, the location is also strategic, close to everywhere, the parking fee is also not too expensive, it's just right for a day.
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2 people find it helpful
Diah P. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
The hotel staff are friendly, the rooms are clean and there is a shop inside so it is easy to get the things you need.
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2 people find it helpful
P***L
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 45 week(s) ago
very impressive because the service is also friendly, there is wifi and the wifi is very smooth, the TV can also be accessed, if you want to go out first, the important thing is that the parking lot has been stamped, you only need to pay 10 thousand for parking, you can go in and out anytime, I really like the place 😍
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2 people find it helpful
Accommodation's Reply
03 Dec 2024
Thank you for your very positive review! 😊 We are glad that you are satisfied with our service, smooth WiFi access, and facilities such as TV and easy parking. Feedback like this really motivates us to continue improving the quality of our services. We look forward to your next visit, hopefully your experience will be even more enjoyable!
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Number of reviews per page
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