Dear Mr/Mrs. Robertho Y. P.,
Thank you for staying at Swiss-Belinn Wahid Hasyim and taking the time to share your valuable feedback.
I am glad to know that our rooms, services, and overall facilities have made your stay a pleasant one.
We are very sorry to learn about the unpleasant experience during your recent stay with us, particularly about the Room Fasilities.
We have addressed this issue to the department head concerned to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do much better on your future visit.
This feedback truly motivates our team to keep improving our service and facilities quality to meet, even exceed guests expectations.
It is a pleasure to have you as our guest and we look forward to welcoming you back in the future.
Best regards,
Swiss-Belinn Wahid Hasyim