Dear Mr./Ms. Intan A.P., Warm greetings from BoboBox Indonesia! Thank you for taking the time to share your experience with us. We apologize for the system issue that occurred upon your arrival, resulting in a long wait, especially since you arrived early in the morning. We understand this situation was very frustrating, particularly since you were unable to check in and had to transfer to another hotel, resulting in wasted time and expenses. We apologize for the inconvenience that could not be immediately resolved, including the inability to access your room independently at that time. On the other hand, we appreciate your understanding of our staff's efforts in assisting you throughout the process. We will forward all your feedback to the relevant team for evaluation so that we can better resolve system issues and emergency procedures in the future. Once again, we apologize for this unpleasant experience and thank you for sharing your feedback with us. Sincerely, Fira, Customer Service | BoboBox Indonesia
