Overall Ratings & Reviews Studio Cozy @Grand Kamala Lagoon By Doubletree

comfortable and fast service

Highly recommend staying here

comfortable place, very friendly

Comfortable, good staff service & fast response.

We rented 2 adjacent rooms: 1903, 1905. Room 1903: the interior of the room is good and sufficient, most of the room is clean, the wardrobe is damp and moldy, the hot water is smooth, the AC is smooth, the electricity token often sounds on the second day (you are not too aware that it is the electricity token). Room 1905: the interior of the room is sufficient, there is a chair with a backrest missing, the wardrobe door cannot be moved at all so the wardrobe can hardly be used, the room area and part of the bathroom are quite clean, the sink area is dirty and slimy, the water tap where the dishes are washed is a bit loose so the water keeps dripping, on the second day the electricity token often sounds (you are not too aware that it is the electricity token), on the third day at 5.33 am the electricity went out completely, the manager was contacted but did not answer, was contacted at 8 am but still not answered, and finally called back at 8.34 am. For the 3-hour power outage that was disturbing, disturbed sleep, and caused chaos in the morning that disrupted the day's schedule, the management only gave an additional 1 hour check-out time until 13.00, or our deposit was deducted. The management did not apologize until asked why there was no apology for the unpreparedness of this electricity quota.

There are lots of cockroaches, it's not clean, the outside is dirty, there's also rubbish in the mud in the corners.

The place is nice, clean, tidy and smells good, try it here, it's really delicious 🤩

Very nice place, suitable for all ages

Very nice place, suitable for all ages

Very nice place, suitable for all ages

Very nice place, suitable for all ages

The staff is very responsive and communicative in serving and handling apartment guest problems, maintain the consistency of service👍👍👍

There is no staff to help check in, look for the key yourself in the locker. Looking for the key to the locker must go through the elevator, take the elevator must use an access card which is not yet available. Super unclear. The AC is super noisy, the toilet is yellow, the mattress and pillows are flat. The wifi and TV are okay. In the middle of the night there are lots of small cockroaches coming out from under the bed wtf at night they are hitting the cockroaches, maybe the purpose of this broomstick is. Checkout can't go down the elevator because there is no access card, the only solution is "just ask a random person in the elevator". The apartment environment is full of random people. Has the deposit been returned to you yet sis? The answer is "check the transfer" lol when it's time to ask for a deposit, they are really nagging asking for proof of transfer. Super disappointing 😂😂😂

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The hotel staff is very helpful, the streaming is also good, there is Netflix, just for me to send this, I also got info about uncles and uma lan who can be coffee suppliers

Fast, friendly and very helpful service

Hotel staff is friendly, check in process is not difficult

The AC is cold and stable, the place is clean, the toilets are decent, the view to the toll road is pretty decent for that kind of budget.

Overall okay. Staycation on budget for UMR salary. , can swim and there is a kitchen for cooking.

The room is quite comfortable, the service is also good, the check in and check out process is quite easy to understand, and the deposit is returned on time.